Account Cancelled - Options?

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dawnmartinello
Just Passing Thru
Posts: 4
Joined: 08/21/2015

Account Cancelled - Options?

Post by dawnmartinello »

Hi guys,

I just found out that our account was cancelled but I didn't receive any email notifications at all. This number is used for our non project judo club and is on all of our business cards. Is there anything I can do to get the original number back? I'm willing to pay a fee if I need to.
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: Account Cancelled - Options?

Post by Mango »

If the number is still on their network and not assigned to some other customer, you may be able to recover it. I suggest you open a new account. Once you are done,

Open a ticket describing your problem: http://support.fongo.com/anonymous_requests/new
Send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852
dawnmartinello
Just Passing Thru
Posts: 4
Joined: 08/21/2015

Re: Account Cancelled - Options?

Post by dawnmartinello »

Thank you! I did find the support site after I posted here and sent in the request, but I'll also submit a PM .. thank you so much!