Busy signal no matter who I call.

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MikeTastiK
Just Passing Thru
Posts: 9
Joined: 09/09/2015
SIP Device Name: PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Bell
Computer OS: Windows 7
Router: SageCom

Busy signal no matter who I call.

Post by MikeTastiK »

I'm using a pap2t and no matter who I call, I get a busy signal. Incoming call works great. It is not a DND On problem. I followed the fongo guide for the setup of my pap2t.

Thanks for the help.
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Fongo Support
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Re: Busy signal no matter who I call.

Post by Fongo Support »

MikeTastiK wrote:I'm using a pap2t and no matter who I call, I get a busy signal. Incoming call works great. It is not a DND On problem. I followed the fongo guide for the setup of my pap2t.

Thanks for the help.
Hi,

Please check the telephone connected to PAP2T and ensure that dial mode is set as "tone" not "Pulse"

http://eng-na.faq.panasonic.com/app/ans ... to-tone%3F

let me know.

regards,
MikeTastiK
Just Passing Thru
Posts: 9
Joined: 09/09/2015
SIP Device Name: PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Bell
Computer OS: Windows 7
Router: SageCom

Re: Busy signal no matter who I call.

Post by MikeTastiK »

I wasn't able to check what you asked, I've checked all my settings on my telephone and I didn't find a way to set it to pulse, so my guess is that I don't have that option on my telephone.
On the other hand, I never had any problems with my pap2 or my telephone until a couple of weeks, when my number was ' unapprovionned' . My setup was working great and I didn't touch it. All I did was a factory reset of my ata following the guide on fongo forum, I also did the following that was not in the guide Handle via received (yes) and Handled via rport (yes) because I was having another problem, I wasn't able to hear incoming calls but they were hearing me. This fixed my problem but now I cannot call because of the busy signal.

Thanks for the time you take helping me, it's appreciated.
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: Busy signal no matter who I call.

Post by Mango »

Please post your dial plan so we can take a look at it.
MikeTastiK
Just Passing Thru
Posts: 9
Joined: 09/09/2015
SIP Device Name: PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Bell
Computer OS: Windows 7
Router: SageCom

Re: Busy signal no matter who I call.

Post by MikeTastiK »

(911|[2 - 9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|98*|[6 - 7]x*xxxxxxxxxxx.)
MikeTastiK
Just Passing Thru
Posts: 9
Joined: 09/09/2015
SIP Device Name: PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Bell
Computer OS: Windows 7
Router: SageCom

Re: Busy signal no matter who I call.

Post by MikeTastiK »

Should I open a ticket?
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Fongo Support
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Re: Busy signal no matter who I call.

Post by Fongo Support »

MikeTastiK wrote:Should I open a ticket?
Hi,

Or you should try to connect a different phone to the ATA.

regards,
MikeTastiK
Just Passing Thru
Posts: 9
Joined: 09/09/2015
SIP Device Name: PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Bell
Computer OS: Windows 7
Router: SageCom

Re: Busy signal no matter who I call.

Post by MikeTastiK »

I tried my phone at a friend house and it worked flawlessly. I also can tell you that my phone is set to Tone, not pulse. I found the option on my handheld and that option is not on my other phone ( which is not a handheld, I don't know how you call those phones, I'm french canadian.) Another thing I can tell you, the busy signal happen after I dial the first number and it was after the complete number if I can recall correctly. So right now, as soon as I press a number, I can hear the busy signal. We can still receive calls without any problems.

As I said before, I didn't change my setup... I had my ATA reset to factory default after my number was unapprovionned, so the problem is either freephoneline or my ATA,

Thanks for your help.

Mike
MikeTastiK
Just Passing Thru
Posts: 9
Joined: 09/09/2015
SIP Device Name: PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Bell
Computer OS: Windows 7
Router: SageCom

Re: Busy signal no matter who I call.

Post by MikeTastiK »

I found a workaround for my problem from another post. In Quebec city, we have numbers like this : 418-123-4567 for a total of 10 numbers including regional code.
To have my phone work, I do need to press 1 before my number, which wasn't required before. So right now it's 1-418-123-4567 like a 1-800 number... I was wondering if there will be any cost associate to this procedure and if there is a way go back to 418-123-4567.

Thanks for the help.

Mike
Mango
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Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: Busy signal no matter who I call.

Post by Mango »

That is a very curious solution.

If the city you are calling is on the Free Calling Cities list, there is no charge: https://www.freephoneline.ca/cityListing

You can eliminate needing to dial 1 by making this small change to your dial plan:

(911|<:1>[2-9]xxxxxxxxxS0|1xxxxxxxxxxS0|011xxxxxxxxxxxx.|98*|[6 - 7]x*xxxxxxxxxxx.)

Let me know if that works.
MikeTastiK
Just Passing Thru
Posts: 9
Joined: 09/09/2015
SIP Device Name: PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Bell
Computer OS: Windows 7
Router: SageCom

Re: Busy signal no matter who I call.

Post by MikeTastiK »

It worked, thanks a lot!