Anyone having Issues with Rogers Cable ?

[jodal00]

Hello All,
I recently switched from Rogers home phone to FPL and was able to succesfully configure my ATA (Grandstream GXW-4004).
Of course there were initial config issues but it has been solid since May 2015.

I ported my # away from Rogers in June and recently I have been having issues.
No changes were made to the ATA nor router or anything on the network.

Problems include;
Calling people and they immediately hear music,
People call me and I can't hear them.
I can call a land line and it rings immediately,
I then call a person on VOIP and it never rings...just dead air.

I have checked all settings and everything is as it should be.....I'm stumped.

I am thinking that Rogers is doing something on the line because I took the VOIP away from them.
Anyone else have similar issues ???
Any suggestions???
I may take the ATA to a friends place not on Rogers to test.

Many Thanks,
A

[Mango]

I am thinking that Rogers is doing something on the line because I took the VOIP away from them.

That is unlikely.

Be sure you're using the Rogers proxy, voip4.freephoneline.ca:6060.

People call me and I can't hear them.
I can call a land line and it rings immediately,
I then call a person on VOIP and it never rings...just dead air.

Open a ticket: http://support.fongo.com/anonymous_requests/new
If your ticket is closed without investigation, send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852

If your one-way audio issue is not solvable on FPL's end, come back here and we will troubleshoot further.