All Calls go to voicemail (softphone and sip)

[mvannie]

All calls made to my FPL ported number have started directly to voicemail. I have an ATA that was working fine until as recently as the past weekend, and now all calls are going directly to voicemail. I have tried the softphone and it does not ring either.

Outgoing calls from ATA and softphone work as expected.

I have made a small change in the control panel to configure follow-me and when I call my FPL number it rings directly to my cell even though configured as Sequential and Call when Unavailable.

Voicemail rings is configured to 5 rings.

Any help greatly appreciated.

[mvannie]

Sorry for the double post.

Turned out to be forwarding configured in the ATA. A factory reset and walking through the settings again resolved my issue.