Name Display is not working for new number.

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triron
Just Passing Thru
Posts: 13
Joined: 02/13/2013
SIP Device Name: Linksys
ISP Name: efirehose
Computer OS: Win7
Router: Sonicwall

Name Display is not working for new number.

Post by triron »

I have just received my SIP credentials today for a new number but the name display is not working for this number, I have set this all up on my android phone and the new number will not display the name, I have also set up another different freephoneline number and the name display works? All settings are exactly the same and both numbers yet only the older number displays the name. What is wrong with the new number?
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Name Display is not working for new number.

Post by Jake »

Fongo will pass along the name that you have set up when calling another Fongo/FPL number, but when you are calling out of network they only pass along the phone number. I believe anyway.
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triron
Just Passing Thru
Posts: 13
Joined: 02/13/2013
SIP Device Name: Linksys
ISP Name: efirehose
Computer OS: Win7
Router: Sonicwall

Re: Name Display is not working for new number.

Post by triron »

Hi Jake,
I have been using my Freephoneline SIP configuration that I purchased for my first number for a few years now, using Acrobits Softphone App on my smartphone or my Linksys ATA adapter. I have been able to enter a display name for both the app and ata that will appear on all outgoing calls made. Now this new number that I have just paid for the SIP configuration today, will not display a name for any outgoing calls. Why does name display not work for this new number?
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