New Account

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martinhroy
Just Passing Thru
Posts: 2
Joined: 04/18/2016

New Account

Post by martinhroy »

I'm trying to register a new account for someone and I never receive the phone call for the confirmation code to validate the account. I tried different phone numbers from different carrier. Is there a problem with registering new Freephoneline accounts?

Thanks
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: New Account

Post by Fongo Support »

martinhroy wrote:I'm trying to register a new account for someone and I never receive the phone call for the confirmation code to validate the account. I tried different phone numbers from different carrier. Is there a problem with registering new Freephoneline accounts?

Thanks
Hi,

Please open a support ticket for this issue:

http://fongo.help/submit

Unfortunately this is a Public Forum and we are unable to assist you for Account/registration/Billing issues.

Thanks,
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martinhroy
Just Passing Thru
Posts: 2
Joined: 04/18/2016

Re: New Account

Post by martinhroy »

I did sent an email over 3 weeks ago and I'm still waiting for a reply. I'll send another one...
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: New Account

Post by Fongo Support »

martinhroy wrote:I did sent an email over 3 weeks ago and I'm still waiting for a reply. I'll send another one...
Hi,

I am not sure to who you send email,there is only one way to open a ticket, as I have described earlier- emailing to random email address will not work.

I hope you can get this resolved very soon.

Thanks,
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