Freephoneline drops all outgoing calls at 32 seconds

[Boulevardier]

All outgoing calls terminate at exactly 32 seconds.
Incoming calls work fine. They do not terminate until I hang up.

My environment is as follows:
Windows 10
McAfee SecurityCenter 14.0
Bell Home Hub 2000
Bell Internet Fibe 50
Freephoneline version 3.2.7.0

I've been looking for SIP's, Firewall settings etc. everywhere but I could not find much for me to tweak
Any help would be appreciated.
Although the 32 second limit has conditioned me to be brief, quick and concise...so it's not all bad.
JK-HELP ME PLEASE

[Liptonbrisk]

That's typically a SIP ALG issue. I am not familiar with Bell Hubs and am reluctant to suggest port forwarding.

I would start by rebooting your Bell Hub though. And then I would call Bell and ask if there's a hidden SIP ALG feature or Stateful Packet Inspection feature that they can disable.

If you are interested in port fowarding, which is usually not a good idea for security reasons, you might want to look at this post:
http://forums.redflagdeals.com/merged-f ... st26419455

[ramana11]

Hello I recently switched over to bell high speed fibe dsl internet. After I switched over my outgoing calls seem to be dropping after 30 seconds. The router I am using is the Linksys SPA-2102. I can receive incoming calls and they don't cut out just the outgoing calls end at 30 seconds. I have contacted bell quite a few times and they say it's not an issue at their end. I was hoping someone could help me out.

Thank You

[Liptonbrisk]

Hello I recently switched over to bell high speed fibe dsl internet. After I switched over my outgoing calls seem to be dropping after 30 seconds.

The problem is the ACK response isn't being received after the 200 OK status. The cause is almost always due to SIP ALG/SPI (stateful packet inspection) feature in the router being used.
To learn why SIP ALG is such a headache in routers, visit http://www.voip-info.org/wiki/view/Routers+SIP+ALG.

The router I am using is the Linksys SPA-2102.

That's an ATA with a built-in router. I'd be surprised if you're using it as a router, given that you'd probably experience bottleneck. It has a max 7500 Kbps throughput (down and up) from WAN to LAN. If you're not actually using it as a router, then chances are whatever Bell gave you is a modem/router combo and you're using what Bell gave you as a router (Bell Hub?). If so, the Bell Hub is the source of your problem.

Are you actually using the SPA2012 to do a PPoE login to your Bell modem (which would then actually make the SPA2102 function as a router without the Bell modem/router device NATting and filtering your ports)? If so, that should bypass the SIP ALG issue.

Anyway, it's better to use your own router, one that has strong QoS features with SIP ALG disabled in it, and to place whatever modem/router device your ISP gave you into bridge mode. There's a related thread over here:
http://forums.redflagdeals.com/please-s ... r-1993629/

I have contacted bell quite a few times and they say it's not an issue at their end

Outsourced first level tech support people you speak to won't know what SIP ALG is, much less how to disable it since it's a hidden feature in their own modem/router combos.

You can try to bypass SIP ALG by doing the following after logging into your ATA:

1. Navigate to Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000

SIP ALG usually monitors traffic on ports 5060 and 5061. Using a random high local SIP Port can help to circumvent faulty SIP ALG features in routers and, perhaps more importantly, also helps thwart SIP Scanners (these are bots, crackers, etc., trying to look for open ports to break into your devices and access your services or worse; this is why port forwarding is bad).

2. Use Proxy voip4.freephoneline.ca:6060
Refer to page 6 of the pdf at http://forum.fongo.com/viewtopic.php?f=15&t=16198

The purpose of voip4.freephoneline.ca:6060 is to circumvent faulty SIP ALG functions in routers. It's not an issue that's necessarily specific to Rogers' Hitron router/modem combo devices.

Afterwards, reboot modem-->router (wait for a few minutes)-->ATA in that order before testing.