sms purchased not working after number finished porting.

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domon
One Hit Wonder
Posts: 1
Joined: 07/15/2016

sms purchased not working after number finished porting.

Post by domon »

Hey guys just want to figure this problem out, i jumped the gun last night and purchased sms with the default Fongo number assigned.(didn't wait for my number to finish porting and then buy.) Now my cell number is ported and I tired to sms someone and it gave me and error msg. sms is not available or you are not subscribed to text messaging. but in account settings -> add-ons it says unlimited Canada texting expires in 184 days.

Thanks.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: sms purchased not working after number finished porting.

Post by Jake »

Drop them a support ticket and they should get it fixed pretty quick.
https://support.fongo.com/anonymous_requests/new

We can't really do anything on the forum, they will have to fix it their end.