Mac Desktop App broken

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Mora
One Hit Wonder
Posts: 1
Joined: 12/29/2016
SIP Device Name: Cisco SPA-112
ISP Name: Bell Fiber
Computer OS: Mac OS Sierra 10.12.1

Mac Desktop App broken

Post by Mora »

Hello

Sorry for asking direclty to the forum but the App available for download on Mac from FrePhoneLine.ca website is damaged as per my macbook. Can someone please help me out with a fixed version?

Thank you in advance for any help or suggestion.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Mac Desktop App broken

Post by Jake »

When this has come up before, people have got it working by a Gatekeeper setting. I don't own a mac book so I don't know if this actually works for everyone, but I know it has for some in the past.

This is the apple support post about Gatekeeper and 'damaged' apps https://support.apple.com/en-ca/HT202491

If you want to check other threads in the past here about this, try this link http://forum.fongo.com/search.php?keywo ... mit=Search
nadman
Just Passing Thru
Posts: 4
Joined: 02/04/2017
Computer OS: OS 10.12

Re: Mac Desktop App broken

Post by nadman »

Hi: I already tried this but it did not work. Gatekeeper settings on OSX.12 did not permit to accept apps from "everywhere".
here is the issue and error message:


"Damaged" app. – The app has been altered by something other than the developer. This message will appear no matter the Gatekeeper option chosen.
"App name" is damaged and can't be opened. You should move it to the Trash.