Blocked Account
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rdelmore
- One Hit Wonder
- Posts: 1
- Joined: 01/05/2017
- SIP Device Name: Linksys PAP2T
- ISP Name: Teksavvy
Blocked Account
I purchased the unlock key and everything worked fine on day one. On day 2, I get a message saying my account is blocked. I put in a ticket but no response. This is frustrating. What could cause the account to be blocked and how can I get it unblocked in a timely manner?
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Blocked Account
Hi,rdelmore wrote:I purchased the unlock key and everything worked fine on day one. On day 2, I get a message saying my account is blocked. I put in a ticket but no response. This is frustrating. What could cause the account to be blocked and how can I get it unblocked in a timely manner?
I hope you will resolve this very soon. The team has been engaged to have a look.
Regards,
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Liptonbrisk
- Technical Support
- Posts: 3360
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Blocked Account
http://support.freephoneline.ca/hc/en-u ... is-Blockedrdelmore wrote:I purchased the unlock key and everything worked fine on day one. On day 2, I get a message saying my account is blocked. I put in a ticket but no response. This is frustrating. What could cause the account to be blocked and how can I get it unblocked in a timely manner?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.