No outgoing, but can receive calls

[grass0609]

Hi,
I used the freephoneline almost two years with SIP obi 202. I can't making outgoing calls but when getting incoming calls that is fine. I am on Shaw modem at this weekend.

Any help would be appreciated.

Thanks.

[Liptonbrisk]

What brand and model router are you using, and what happens when you make an outgoing call? What is the error message?

Follow this PDF guide, step by step: http://forum.fongo.com/download/file.php?id=1932.
http://forum.fongo.com/viewtopic.php?f= ... 805#p74094

[grass0609]

That is Hitron CGNM-2250 modem/router combos from Shaw. It sounds only a buzzer when I make an outgoing call. There is not shown the error message. I updated the firewall for Obi 202 last night, after that the phone is fine. However, the problem is back now.

[Liptonbrisk]

That is Hitron CGNM-2250 modem/router combos from Shaw.

Use voip4.freephoneline.ca:6060, and refer to the SIP ALG section in the PDF guide on pages 1 and 2.

You should also look at pages 34 and 35.

voip4.freephoneline.ca:6060 is used to help work around faulty SIP ALG functions in routers.

SIP ALG in that gateway or modem/router combo is forced on.

It sounds only a buzzer when I make an outgoing call. There is not shown the error message.

Dial ***1. Enter that IP address into a web browser and log into your ATA. If you don't hear anything after dialing ***1, the issue isn't FPL.

Navigate to Status>>>Call History
Are the calls showing up there? Is any error message shown?
You may have an issue with your Digitmap for ITSP Profile FPL.


Also navigate to Status>>>System Status>>>SP(FPL) Service Status
What is the status when you experience the problem?

I updated the firewall for Obi 202 last night

Firmware or firewall?

I'm not sure what you did, but if you port forwarded, that's a security risk.

after that the phone is fine

That suggests the problem isn't with your Digitmap, which I mentioned checking earlier, but an issue between the router and the ATA that ends up developing and is reset temporarily by rebooting the ATA.


I would factory reset your ATA, and follow the PDF guide. If you're not using Google Voice, I suggest not re-adding your ATA to your Obitalk.com account.
https://www.obitalk.com/info/faq/Troubl ... tory-Reset

After performing the factory reset, refer to the PDF guide I linked earlier and follow the steps to setup FPL, but only use voip4.freephoneline.ca:6060 when you get to step 6c. on page 14. Pay close attention to the Keep Alive settings mentioned in the guide.


This setting is also important:

1. Navigate to Voice Services-->SP(FPL) Service-->X_UserAgentPort

X_UserAgentPort should be a random port number between 30000 and 65535. Just pick a port number in that range.

By using a high random port you help to thwart SIP scanners and may also circumvent a faulty SIP ALG feature in your router.

[grass0609]

Thanks a lot!

[grass0609]

It doesn't work again and worse than before. It says the phone is registered, however, I can't make any outgoing calls and receive any incoming calls. I do update the firmware. I am so sad. and I don't know how to fix it. Please help me. Thanks a lot!

[Liptonbrisk]

It doesn't work again and worse than before. It says the phone is registered, however, I can't make any outgoing calls and receive any incoming calls. I do update the firmware. I am so sad. and I don't know how to fix it. Please help me. Thanks a lot!

Given that I have no clue what you've done, troubleshooting is difficult.



1. Are you able to dial **9 222-222-222 to reach the Echo Test Server? If not, your problem has nothing to do with FPL.

2. Are you using Google Voice? If not, why are you using Obitalk.com to configure your ATA? I told you not to before. If you're not using GV, reset your ATA to factory defaults, delete your ATA from Obitalk.com (Remove the OBi From the OBiTALK Web Portal
(a Sign in to http://www.obitalk.com and select the device you are going to remove from the OBi Dashboard.
b. Select the "Delete Device" button located on the right side of the screen. You will be prompted to confirm. Click "OK".
c. After a few seconds, you will see a message stating, "The device was deleted successfully."), follow the PDF guide I linked earlier, and don't use Obitalk.com at all.

3. If you used the Obitalk web portal (http://www.obitalk.com) to configure your ATA, keep in mind that you must continue using it to configure your ATA. Otherwise whatever settings you change will eventually be overwritten by what you previously entered at obitalk.com anyway. If you wish to disable this behaviour, dial ***1. Enter that IP address into a web browser. Navigate to System Management-->OBiTalk Provisioning-->select Disabled for the method. Save. Reboot ATA. Now obitalk.com won't overwrite whatever changes you make via the device's interface (via IP address).

Pick one method (obitalk.com) or the other (IP address of device) for changing device settings. But do not use both methods.

4. If you're going to use Obitalk.com (which I do NOT recommend using if you're not using Google Voice), you need to use the expert menu.
Take a look at this picture for reference: http://i.imgur.com/xwyqgRE.jpg

That grey cog wheel with the "E" is for the expert configuration menu.

It shows when logging in at http://www.obitalk.com, selecting "Edit Profile" on the left, then scrolling down
under "Advanced Options" and finally selecting "Enable OBi Expert Entry from Dashboard."

Again, do not use both Obitalk.com and the IP address of the device for configuring your ATA. Choose one method or the other. If you're going to use the IP address of the device, ensure that Obitalk Provisioning is disabled in the ATA first.



Getting one way audio issues with an OBi200/202 and Freephoneline? Are incoming calls not ringing? Can you not hear one side of the conversation (you can hear the caller, but the caller can't hear you or vice versa)?

These instructions do not address "this account is not valid" messages (you would need to contact FPL/Fongo for that problem).
"If you’re getting an “invalid account” error messages, or if people trying to call you are hearing "invalid account" or a busy signal, please log in to your account online at https://www.freephoneline.ca/followMeSettings and reset your Follow Me settings (or disable it). Please ensure your temporary FPL number is not listed as one of the Follow Me numbers."

If you have calls going straight to voicemail, login at https://www.freephoneline.ca/voicemailSettings and ensure "Rings before voicemail" is greater than 1.

Also, check in your ATA to ensure you don't have "Do Not Disturb" enabled. This is found after logging into your ATA or at Obitalk.com under Voice Services-->SP(FPL) Service-->Calling Features-->DoNotDisturbEnable. Ensure there is no checkmark under "Value".
Navigate to Voice Services-->SP (FPL) Service-->Calling Features
a) Ensure DoNotDisturbEnable is unchecked
b) Ensure CallForwardUnconditionalEnable is unchecked
c) Ensure CallForwardOnBusyEnable is unchecked
d) Ensure CallForwardOnNoAnswerEnable is uncheked
e) Ensure AnonymousCallBlockEnable is unchecked

Since you were having trouble with outbound calls as well, Navigate to Service Providers–>ITSP Profile (FPL)–>General
Ensure that your Digitmap is (1xxxxxxxxxx|011XX.S3|[2-9]xxxxxxxxx|*98|911)

(submit/save/reboot ATA)


Often the problem is due to RTP packets not reaching the ATA. Common causes involve poorly functioning SIP ALGs (especially true with certain Netgear routers) in routers or NAT firewalls.

Hardware Specific Issues

Hitron CGN series modem/router combos from Shaw and Rogers (with the exception of the CODA-4582 from Rogers)
Typically it's better to have your own router and to stick whatever modem/router combo your ISP gives you into bridge mode. Otherwise, get Rogers via @CommunityHelps or TechXpert (or someone at Shaw) to disable SIP ALG for you. The TechXpert you speak to may not know how to disable SIP ALG. Be prepared for stupidity and resistance. Someone may try to enable DMZ in your Hitron modem/router; that's a security risk and very stupid. Be aware if you reset your modem or when Rogers pushes new firmware to your Hitron modem/router combo, SIP ALG will be enabled again by default, but there's a workaround listed in the second quotation below.



http://communityforums.rogers.com/t5/fo ... 972#M28972

Call tech support and ask the CSR to disable the SIP/ALG setting of the modem.

If the CSR refuses to check or uncheck the function switch, or tries to direct you to the Techxpert support which is a pay service, terminate the call and send a private message to @CommunityHelps to disable the SIP/ALG. Include your modem MAC address and Cable Account Reference Number in the text area. The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number. This can be obtained by calling Customer support. You can then send that Reference Number, along with the modem MAC address to CommunityHelps. The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.


When that is confirmed as complete, reboot the modem to determine if disabling the SIP/ALG has remedied the problem.

http://communityforums.rogers.com/t5/fo ... d-id/12535

The only problem now is that a modem reset will require you to send a pm to @CommunityHelps to disable the SIP/ALG setting again. To possibly avoid that, do the following:



a. Login into the modem,

b. Navigate to the ADMIN..... BACKUP page.

c. Run the Backup function and store the backup configuration file somewhere on your pc.



If you ever have to reset the modem, return to the ADMIN.... BACKUP page, run the Restore function using the configuration file that you have just created and then reboot the modem. Hopefully that also restores any parameters set by @CommunityHelps, which you are unable to accomplish from the user interface

For everyone with one-way audio issues, follow these steps:

i. Before beginning the steps below make sure whatever modem/router combo your ISP gave you is in bridge mode if you are using your own router. Call/contact your ISP if you have to.


5. Disable any and all port forwarding and/or DMZ in your router. Port forwarding creates security issues and can open the door to SIP scanners and hackers. If you're having trouble with SIP scanners and/or telemarketers, visit http://forums.redflagdeals.com/newegg-c ... st24563087

6. If you used the Obitalk web portal (http://www.obitalk.com) to configure your ATA, keep in mind that you must continue using it to configure your ATA. Otherwise whatever settings you change will eventually be overwritten by what you previously entered at obitalk.com anyway. If you wish to disable this behaviour, dial ***1. Enter that IP address into a web browser. Navigate to System Management-->OBiTalk Provisioning-->select Disabled for the method. Save. Reboot ATA. Now obitalk.com won't overwrite whatever changes you make via the device's interface (via IP address).

Pick one method (obitalk.com) or the other (IP address of device) for changing device settings. But do not use both methods. Keep in mind that activating Google Voice requires using the Obitalk.com web portal.

(In Obitalk.com, you will need to enable and enter expert settings to do the following, if you want to use Obitalk.com. You do this by selecting Edit Profile-->Advanced Options-->check Enable OBi Expert Entry from Dashboard-->submit))

Keep in mind too that if you're using the Obitalk.com web portal, after you submit a new setting, it takes several minutes before Obitalk.com pushes the changes you've made to your ATA. Your ATA should reboot automatically after the changes are submitted.

[Liptonbrisk]

*continued*


7. In your Obihai ATA or at Obitalk.com, Navigate to Voice Services-->SP(FPL) Service

for X_UserAgentPort
a) Choose a random number between 30000 and 60000

(submit/save/reboot ATA)

b) X_KeepAliveEnable should be Checked or enabled
c) X_KeepAliveExpires should be 20
d) X_KeepAliveMsgType should be notify

8. Navigate to Service Providers-->ITSP Profile (FPL)-->SIP

i) ensure X_DiscoverPublicAddress is enabled (it is by default)

ii) enable X_UsePublicAddressInVia (it's not by default)
You will need to uncheck default, device default, and Obitalk settings boxes. Then check the box to enable the feature

(submit/save/reboot ATA)

9. Retest
When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number. If the problem is solved, don't continue.

10. If that doesn't work, you can also try enabling X_DetectALG (Navigate to Service Providers-->ITSP Profile (FPL)-->SIP)

(submit/save/reboot ATA)

11. Retest
When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number. If the problem is solved, don't continue.

12. If that still doesn't work, disable X_DetectALG. And submit/save/reboot ATA.

13. If there are still problems, try disabling the SIP ALG feature in whatever router or modem/router combo it is that you're using:
http://www.obihai.com/faq/sip-alg/calling-out
I'm of the opinion Apple routers don't offer this feature, but you might as well check. If you manage to disable SIP ALG in the router, then retest.

DLINK router users may need to log into the admin page of their router, click the "Advanced" tab and then "Firewall Settings",
navigate to "Application Level Gateway (ALG) Configuration", and uncheck SIP: http://www.support.dlink.com/emulators/ ... dv_dmz.htm

If you received a modem/router combo, from your ISP ask your ISP. It is typically better to stick the modem/router combo from your ISP in bridge mode and use an external router.

See here for an example on how to disable SIP ALG in a router: http://www.obihai.com/faq/sip-alg/disable-alg



Save settings.
Turn off both router and ATA. Turn on router. Wait for router to be fully up and transmitting data. Turn on ATA.
Then retest by calling your FPL phone number. If the problem is solved, don't continue.

14. Try voip4.freephoneline.ca:6060

Refer to the underlined notes in section 6c on page 14 and also step 8c on page 18 of the setup guide located here: http://forum.fongo.com/viewtopic.php?f= ... 805#p74094

Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number. If the problem is solved, don't continue.

voip4.freephoneline.ca:6060 is a SIP server whose purpose is to help those with SIP ALG issues (can't disable it in the user's router, for example).

So steps #10, #13, and #14 are all related. They are attempts to address a problem created by SIP ALG.


15. Try this at your own risk: use voip3.freephoneline.ca as the proxyserver
Make sure you refer to step 2 again.
voip3.freephoneline.ca is intended for testing purposes only--or for those who receive explicit permission to use it. Using it for an extended period may get your account banned. However, if using voip3.freephoneline.ca does work, you should open up a ticket with support and let them know that you can't get two-way audio any other way: https://support.fongo.com/anonymous_requests/new. Ask for a "forced registration."

If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

FPL configures its SIP servers differently than many other VoIP providers.
voip3.freephoneline.ca conforms more to the norm. But using it without permission can get your account banned.
If you'd like to avoid getting your account banned, use Proxyserver voip.freephoneline.ca, voip2.freephoneline.ca, or voip4.freephoneline.ca:6060 instead and skip to step #17.

16. Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number.

17. If none of that helps, then, unfortunately, you're pretty much stuck with port forwarding your RTP (UDP) port range 16660-16798 from your router to your ATA. For reference, that range can be found under ITSP Profile (FPL)-->RTP. Then look at LocalPortMin and LocalPortMax. RTP packets need to reach your ATA in order for you get incoming audio. Quite often, when the one way audio issue occurs, this is the problem. RTP packets are not reaching your ATA. Ideally, one should not have to port forward in order to achieve proper two-way audio, since port forwarding does create security issues. Port forwarding should only be done when everything else fails.

Refer to the port forwarding section of your router manual to learn how to port forward to your ATA. If a router was given to you by your ISP, call your ISP.

If port forwarding the RTP port range doesn't work, you can also try port forwarding the UDP port you randomly selected in step 7a (X_UserAgentPort) from your router to your ATA.

18. Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.


Then retest by calling your FPL phone number.

19. If all else fails, open a support ticket at https://support.fongo.com/anonymous_requests/new to see what they say. Also request a "forced account registration."
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after registering and logging into the forums: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852.


When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Most of this information comes from the PDF guide, which you should be following: http://forum.fongo.com/viewtopic.php?f= ... 805#p74094

[Liptonbrisk]

That is Hitron CGNM-2250 modem/router combos from Shaw.

Bottom line is I think the router in the device you were given is related to the problem you're having.

[grass0609]

I do factory reset my ATA, and follow the PDF guide today. Now my phone is back, works very well. I really appreciate your help.

[Liptonbrisk]

Good news!