I have had my free phone line number following my cell phone number for quite some time now with not a hitch. yesterday someone emailed me explaining that my free phone line number was not connecting to my cell number. After checking my follow me settings, I noticed that the setting was no longer enabled.
I did not change this setting. I am wondering what caused it and how to prevent it from happening in the future.
Was there some sort of server maintenance issue that caused it?
Free phone line follow me settings disabled
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newguy444
- Just Passing Thru
- Posts: 11
- Joined: 01/31/2016
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Liptonbrisk
- Technical Support
- Posts: 3332
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Free phone line follow me settings disabled
I'm not aware of a server reset, but I wouldn't notice anyway. I mostly use Follow Me during power outages, but I don't see how what you're describing is possible unless someone has access to, for whatever reason, your Freephoneline account. I would change my password.
You can also submit a ticket and ask if they can check your account to see why your cell number was removed: https://support.fongo.com/hc/en-us/requests/new
You can also submit a ticket and ask if they can check your account to see why your cell number was removed: https://support.fongo.com/hc/en-us/requests/new
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.