Someone emailed me asking for help. Sorry, but I'm not responding to emails nor private messages for technical support requests. I do not work for nor represent Fongo or Freephoneline, and no one else can learn from responses if you do not post on the forums.
Freephoneline only allows one device registration per account at any time. Only the most recently registered device will ring.
If you make more than 5 registration attempts within a 5 minute period, you'll end up with a temporary IP ban from the specific FPL SIP server used.
You can not use the FPL desktop app and your ATA simultaneously using the same FPL account. Furthermore, if the desktop app and your ATA have collectively made over 5 registration attempts within a 5 minute period, you'll end up being temporarily IP banned.
For issues with the desktop app, visit http://forums.redflagdeals.com/freephon ... #p26925939. Look at the second half of that post starting with the letter "A", and read all the way to the bottom.
General Desktop app info
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Liptonbrisk
- Technical Support
- Posts: 3332
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
General Desktop app info
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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mh1983
- Lightly Seasoned
- Posts: 234
- Joined: 01/14/2014
- SIP Device Name: Grandstream HT-701
- Firmware Version: 1.0.10.3
- ISP Name: Teksavvy Cable
- Computer OS: Windows 10 64 bit
- Router: Linksys WRT N600 on DD-WRT
- Smartphone Model: BlackBerry Q10
Re: General Desktop app info
As a workaround for people who want multiple devices to ring from the same FPL number, you could always sign up for Fongo mobile (free) and have FPL simultaneously ring that number. That way, you can have a mix of hard phones (ex. a cordless phone base plugged into the ATA) and a softphone (Fongo the app on a smartphone/tablet). Of course, outgoing calls from Fongo would show that number, not the FPL one, but again, this is just intended as a workaround.