Unable to make longdistance calls

[Askarii]

We are able to make local calls, but unable to make longdistance calls.
We have paid the monthly fee for unlimited national calls in Canada.
We have the freephoneline "bundle" which sent us a phone and voip router, they are also our ISP.

When we call the freephoneline number to make a longdistance call, we are greeted by some man's voice saying that to purchase this plan I should call xxx-xxx-xxxx
If a dial the longdistance number directly, I'm greeted by a womans voice saying that my funds are insufficient for this call.

This has started approx 30 min ago (at least this is when we noticed it)
I'm located in Montreal, Quebec, Canada.

[Jake]

I assume you have bought the package from Worldline. As long as it was working I would think that this is just a slight glitch and it will be fixed soon.

Your best bet would be to phone their support and ask. http://www.worldline.ca/contactnumbers.php

I take it your phone numbers have not changed?

[Askarii]

No changes have been made to our service, we didn't move and haven't changed numbers or any hardware.

I suppose i'll have to call worldline