Calls are not ringing or routing through the app

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lisanmike10
One Hit Wonder
Posts: 1
Joined: 02/17/2019
SIP Device Name: Samsung Galaxy A5
ISP Name: Tekk Savvy
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Calls are not ringing or routing through the app

Post by lisanmike10 »

When receiving calls there is no distinction between getting calls through the app and getting calls through my cell phone's number.
I need to know when its a personal call or a totally work related call so I'm not answering my personal phone with my company greeting.
I have selected the option to ring through the app then forward to my cellphone then to voicemail but every call i get just comes through my cell phone not the app at all.
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bridonca
Technical Support
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Re: Calls are not ringing or routing through the app

Post by bridonca »

lisanmike10 wrote:When receiving calls there is no distinction between getting calls through the app and getting calls through my cell phone's number.
I need to know when its a personal call or a totally work related call so I'm not answering my personal phone with my company greeting.
I have selected the option to ring through the app then forward to my cellphone then to voicemail but every call i get just comes through my cell phone not the app at all.
In the Fongo app, go to Account, then Settings and then select another ringtone