Can not call Canadian Yukon phone number

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mbzadegan
Just Passing Thru
Posts: 2
Joined: 01/30/2020

Can not call Canadian Yukon phone number

Post by mbzadegan »

Hello,
I can not call the Canadian Yukon phone number that starts with 867 :shock:
for example, I can not call +1 867 667 2527 with my current service :!:
why :?:
please help
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Liptonbrisk
Technical Support
Posts: 3329
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Can not call Canadian Yukon phone number

Post by Liptonbrisk »

Freephoneline offers free calling to Canadian provinces only and not to territories.
https://www.freephoneline.ca/ldServices
You would have to buy World Credits and pay long distance fees.
https://support.freephoneline.ca/hc/en- ... ld-Credits
Before purchasing World Credits, I would wait for the "degraded performance" status to clear first: https://status.fongo.com/.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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mbzadegan
Just Passing Thru
Posts: 2
Joined: 01/30/2020

Re: Can not call Canadian Yukon phone number

Post by mbzadegan »

waoo,
I am sorry.
In this case, I leave very bad feedback for fongo because yukon territory is belong to canada and under +1 country phone code.
:(
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Liptonbrisk
Technical Support
Posts: 3329
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Can not call Canadian Yukon phone number

Post by Liptonbrisk »

Freephone and Fongo have never advertised that they offer free calling to territories.

https://www.freephoneline.ca/
"Unlimited calling in Canada's 10 provinces"

The USA uses 1+ as well. Freephoneline doesn't offer free calling to the USA either. Similarly, they've also never advertised free calling to the USA.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Can not call Canadian Yukon phone number

Post by bridonca »

mbzadegan wrote:waoo,
I am sorry.
In this case, I leave very bad feedback for fongo because yukon territory is belong to canada and under +1 country phone code.
:(
Unfortunately, the carrier rate to Yukon is too much for Fongo to offer for free. Fongo is a business, and they expect to make money.
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