Windows 7 softphone issues

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
victor1242
Just Passing Thru
Posts: 10
Joined: 10/17/2010
SIP Device Name: ht286
Firmware Version: HT287 Rev4.1
ISP Name: Rogers Wireless
Computer OS: windows xp
Router: netcomm 3g10wvr

Windows 7 softphone issues

Post by victor1242 »

I have uninstalled softphone and java, followed by a registry cleaner. I then reinstalled freephone and java. The application starts up and shows server connection. Keypad input creates sound and entry. Upon connect the timer connection runs, but there is no sound. I called my land based line, but it did not ring.

I installed the bud softphone and essentially have the same results.

Softphone works fine on my xp laptop and workstation. I have also used the windows 7 compatibility options without success.

I see in the forums that a user has reported this issue, but I don't see a resolution. I would appreciate an update on this issue.
victor1242
Just Passing Thru
Posts: 10
Joined: 10/17/2010
SIP Device Name: ht286
Firmware Version: HT287 Rev4.1
ISP Name: Rogers Wireless
Computer OS: windows xp
Router: netcomm 3g10wvr

Re: Windows 7 softphone issues

Post by victor1242 »

Resolved! windows 7 does not unblock ports outbound even though the program is in the list of firewall exceptions. Seems it allows allows inbound port traffic.
So you need to explicitly declare that outbound port(s) are an exception and are to be allowed.
laurent
*Go-To Guy*
Posts: 532
Joined: 08/06/2010
SIP Device Name: Grandstream HT-502
Firmware Version: 1.0.1.63
ISP Name: DSL TekSavvy
Computer OS: OSX Snow Leopard
Router: Linksys WRT54GL w/tomato

Re: Windows 7 softphone issues

Post by laurent »

Interesting behavior, thanks for sharing!

I'd be curious about what would happen if you were to start the softphone with Administrator rights.