port in incomplete

[sjo80@yahoo.com]

Hi,

I have purchased a port in for my home phone number.

My landline has already been cut but I have not receive the port-in confirmation email yet.
I have not ask my actual provider to do os and they conform they did not cancel my phone. They advise to call Fongo.

I am without a phone at home and unable to receive calls on Fongo.

I have submitted 2 tickets to customer service. Looks like my request is not clear to them. They asked me to either purchase the port-in (which I already did) or to verify my follow me settings (which is not applicable to his issue).

Could someone orient me in what to do ?

Thanks,

[Liptonbrisk]

Fongo support staff is not obliged to read or respond on these forums, and there's nothing the moderators can do since we don't work for Fongo.

Personally, I would provide my invoice number for porting in your ticket(s) and state that porting has not been completed.
I would also request that the ticket be escalated to a support manager.

Here is the complaint escalation process: https://support.fongo.com/hc/en-us/arti ... -Complaint.