[Resolved] Fongo account login problem(urgent)

[cooperchen]

Hello everyone, I recently received an email from Fongo saying my account was charge to 0 balance due to no activity and the account is dormant, the email says all I need to do is login to my account and make a call, I tried login to my account from my phone app but I can't, so I use web to login to my account and deposit 5 dollar into my world credit, after that I still can not use my phone app to login and make a phone call. Fongo support article says the account will be delete after 60days, I can not afford to loose my Fongo mobile number since it is connected to few important platforms. please help me solve this, much appreciated!

based on the email it says all I need is to login and make a phone call. thanks !

[Liptonbrisk]

These are two separate issues:

1. Account Dormancy
Visit https://support.fongo.com/hc/en-us/arti ... 0029677892

2. Account suspension or can't login to the app
Visit https://support.fongo.com/hc/en-us/arti ... ngo-Mobile.

Especially take note of the following:

"If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.

Please ensure that you get Fongo apps from the correct marketplace:

Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices"

If your account is suspended, it will be blocked from registering with Fongo Mobile's servers.
There is nothing any volunteer moderator (I don't work for Fongo) or user can do on these forums in the event your account is suspended.
We don't have access to your account.
You will need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.

https://status.fongo.com/
"Support System
Status of support.fongo.com (replying to support requests)
Degraded Performance"

Ticket responses can take up to a week or more.

[cooperchen]

Thank you. after 3weeks of searching, submitting 5 tickets, deposit money into my account through Web, my account finally back to normal. thank you for the reply.

[Liptonbrisk]

You're welcome.