Getting Account invalid error when sending email to reset pw

[tutipups]

So i need to reset my fongo password and whenever i try to reset the password. It sais "account invalid" and i dont get any emails to reset my password. I used Fongo less than a week ago to call the bank so it can't be related to inactivity. Thanks for the help

[Liptonbrisk]

https://support.fongo.com/hc/en-us/arti ... r-deleted-
The above link should be updated to indicate the information below.


From https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
“App Downloaded From Wrong App Marketplace

If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.

Please ensure that you get Fongo apps from the correct marketplace:

Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”


Volunteer Mods don’t work for Fongo, and official support staff is not obliged to respond on the forums.

You can submit a ticket here: https://support.fongo.com/hc/en-us/requests/new