Pls answer, DO NOT ignore! Have to reinstall every call!!!!!

[flyingking]

I have 2-3 laptops, it has almost same problem. Freephoneline only works for FIRST time. Once i close the freephonline software, it will NOT work (it just seems dialing, but it does not have ringtong, and the receiver will not hear a sound and I cannot communicate to receiver.) I find if I remove/reinstall freephoneline, it will work again, but just for first use as long as I do not close the software or turn off computer. On one brand new laptop, I have to reinstall both ftp and java just to make each phone call.

I think (i not geek) it is related with conflicts with other software, probably some active plugin, e.g. ACTIVE.CGM (required for online access some canada government sites), adobe flash. ..

Pls do NOT suggest restore to earlier time. really appreciate ftp team can fix such problem. I also get other users email (they too shy to post in public), I also post below to raise your further attention!!!!!!!!!!!!!!!!!!!




Windows 7

Sent: Tue Nov 30, 2010 8:59 am
From: victor1242
To: flyingking
I cannot get softphone to dial out on my windows 7 laptop. The softphone is working on my xp laptop.
With windows 7 I have uninstalled java and softphone and then reinstalled softphone, but no success.

Have you resolved the problems that you reported on windows 7?

[Timmi]

My girlfriend also has a brand new laptop, Windows7, and it works perfectly on hers.

Because you work for the government, I assume that you receive your laptop pre-configured by them.
You may opt to contact your local IT team for their help in resolving this, as they surely configured your laptops in a certain way for good reasons. Most likely they have some connectivity security in place.

If you have a "virgin" laptop, with no applications installed yet, try it on there, and see if it runs for you.

[hairypalm]

I got this too. The softphone worked perfectly for the first call. Now ever time I tried it I have problems. Doesn't dial sometimes, when it does I can't hear the other side nor can they hear me. If I run a "Test Connection" then I can hear and they can hear, works perfectly.

If someone calls me they hear "Number out of service."

I have turned firewall off, rebooted multiple times. What's up?

[FONGO_kris]

This could happen a lot with either an incompatibility of Java or even a corrupt installation. Reinstalling the software reinstalls / repairs the JVM that comes along with the software, why the timing of it 'breaking' is precisely when you make that first call is beyond me, though the logical reason would the pressing of those buttons works the first time to dial then crashes, but the call stays active. I would suggest making sure your "PATH" is set correctly.