Account suspension will occur from using unofficial apps!

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Account suspension will occur from using unofficial apps!

Post by Liptonbrisk »

From ... ngo-Mobile
“App Downloaded From Wrong App Marketplace

If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.

Please ensure that you get Fongo apps from the correct marketplace:

Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”

By the way, if your account is suspended, posting about it here isn't going to resolve your issue. Support staff is not obliged to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Fongo account information.

You will need to submit a ticket to have your situation reviewed:
You can check your ticket status by logging in at That's an account for tickets (zendesk) only and is completely separate from your Fongo account. If you don't have a zendesk account, click "Sign Up" after visiting the link. Use the same email address that you use to submit tickets, but do not use the same password as the one used for any other Fongo account.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: Visit to check FPL/Fongo service status. Freephoneline setup guides can be found at