Home Phone payment update issue

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Just Passing Thru
Posts: 6
Joined: 02/27/2017

Home Phone payment update issue

Post by to_munda »

Hi guys,

I have reactivated my home phone with a request to port in my number from Rogers.
I got an email that I need to update my payment info.
Now, I have tried like a hundred times to update the CC info o my account with different CCs, different browsers etc,
But I'm getting error message all the time and am not able to update.
The email I got from billing is a "no reply", so I can't reply to it.
I have emailed sales, filled a support form on line,
Called and left messages for billing support to call me back within the past few days,
But so far nobody has bothered to call me or email me back.
I wonder if I could get some help here as to what to do.

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Technical Support
Posts: 2790
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Re: Home Phone payment update issue

Post by Liptonbrisk »


As you've probably realized by now, support staff is not obliged to respond on the forums.
Volunteer moderators do not work for Fongo. These are user-to-user support forums.
Users and volunteer moderators do not have access to your Fongo account and can't assist with billing issues.

Official support is, as you're aware, offered via online tickets: https://support.fongo.com/hc/requests/new.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo Home Phone account. Use the same email address that you use to submit tickets.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

Here's how to escalate a complaint: https://support.fongo.com/hc/en-us/arti ... -Complaint.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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