fongo home phone

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Roger
Just Passing Thru
Posts: 4
Joined: 12/05/2022
SIP Device Name: handy tone 286
Firmware Version: Program-- 1.1.0.26
ISP Name: b2b2c
Computer OS: windows 11
Router: TL-WR940N

fongo home phone

Post by Roger »

Hello
I ask to cancel my account fongo home phone.sent a ticket company reply a confirmation.I confirm then I have received my account has deleted but the device ht-801 bought with the subscription has not reset then I cannot change the admin password.I did the reset procedure but anything change
User avatar
Liptonbrisk
Technical Support
Posts: 3069
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: fongo home phone

Post by Liptonbrisk »

I’m pretty sure there’s a way to fix this issue yourself, but I’m not sure if Fongo would be upset if I posted it.

So, you’ll have to submit another ticket and request that they remove the provisioning server info from your ATA.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.