Porting from Freephoneline to a mobile carrier

[Christogramed]

I have been with freephoneline for almost 10 years now. The service has been excellent!

The number I have with the service is tied to a land line in my home which I use infrequently. Is there a way to port my number from freephoneline to a mobile carrier within Quebec? Has anyone had any luck or know what the steps would be?

[Liptonbrisk]

Visit https://support.freephoneline.ca/hc/en- ... er-carrier.

When porting out, you will lose your VoIP unlock key, Freephoneline account, and any World Credits you may have.

Limitations are subject to the conditions of the service providers/carriers you're interested in transferring into. Contact them for assistance.

[Christogramed]

Thanks very much for the details.

Not sure if there are some cell carriers that have been able to receive a freephoneline number as a port-in in Quebec?

If anyone has had any luck, please let me know.

[Liptonbrisk]

Not sure if there are some cell carriers that have been able to receive a freephoneline number as a port-in in Quebec?

If the number is in your rate centre (associated with your physical address), then it's unlikely that Rogers, Bell, Telus, Videotron, etc., would reject the port request, provided they also provide service for that rate centre. It's not as though they wouldn't want your business.

I believe you'll get a faster response by contacting the cellular provider you're interested in using. Any restriction or limitation would be on their end.
Fongo can't refuse legitimate port out requests (after respecting the conditions listed at https://support.freephoneline.ca/hc/en- ... er-carrier).

[jpk]

The new service provider is asking for the account number. How do you find the account number for your fpl account?

[Liptonbrisk]

The new service provider is asking for the account number. How do you find the account number for your fpl account?

It's the "Customer #" shown on the top right of invoices sent by Fongo (no-reply@fongo.com), but you should submit a ticket and ask for confirmation.

Also, some people have had to deal with a long porting process: viewtopic.php?t=20687. When dealing with the other service provider, ensure you reach someone in its porting department, if possible.

By the way, Fibernetics is the CLEC that has Freephoneline/Fongo's numbers.
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None of the volunteer moderators here work for Fongo. We don't have access to your account.

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee that every forum post is read by staff.

If you require further help, you will need to submit a ticket: https://support.fongo.com/hc/requests/new
Choose "Port-Out Inquiry" for the final issue type.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.