[Resolved] Fongo support request response time

[Jackie66]

I have used the Freephoneline VoIP over 9 years and it was running well.

On July 28, my account was suddenly blocked. I submitted a support request on July 29, and sent 2 follow up emails with my proof of Voip Unlock Key purchase. It has been 3 weeks and I didn't get any responses and my account is still remain blocked.

I checked the status of "Support System" at https://status.fongo.com/. It says "Degraded Performance" after a high number of requests during the outage. I know they are very busy, I want to know what is the normal waiting time to getting a service request responded?

Appreciate any help provided.
Jackie

[Liptonbrisk]

No one except employees know, and they aren’t obliged to post here.

Your account can be blocked for one of the reasons listed at viewtopic.php?f=8&t=20537.
Reason #2 is fixable by the user and doesn’t require a ticket submission.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone there responds to direct messages.
Similarly, they appear to be on Facebook: https://www.facebook.com/FongoMobile/. Again, I don't know whether anyone will respond to you.
They might.

Their phone number is 6478471355, but I don't believe they answer phone calls. You may be able to leave a message. I doubt they'll respond to it.


If they won't read your ticket or otherwise communicate with you, CCTS is the only other way I can think of to get through to Fongo as a customer.
https://www.ccts-cprst.ca/for-consumers ... aint-form/

[Jackie66]

Hi Liptonbrisk,

Thank you for your information. My account was unlocked today.

It was because I used voip3 as a test when voip/voip2 was not working at my box and forgot to switch it back.

Thanks,
Jackie

[Liptonbrisk]

I’m glad your account is unblocked. Thanks for updating this thread.