Freephoneline Desktop Application will be discontinued on June 3, 2025
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Freephoneline Desktop Application will be discontinued on June 3, 2025
The download link for the Windows version of the Freephoneline desktop application has been removed from user portals.
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
Login at https://www.freephoneline.ca/downloadDesktopApplication.
"IMPORTANT INFORMATION
The Freephoneline Desktop App Service will be discontinued on June 3, 2025.
You will not be able to log into the app after this date.
VoIP Unlock Keys will still be available and will still continue to function."
The implication of this announcement is that if you don't own a VoIP unlock key, you have no way of making an outbound call using Freephoneline after June 3, 2025 and will, consequently, end up losing your Freephoneline account eventually, including your Freephoneline number, unless you port out. You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
Only VoIP unlock key users will be able to make outbound calls after June 3, 2025 by using an ATA, IP Phone, or a different SIP client/application and configuring it with Freephoneline VoIP unlock key credentials.
Edit, July 12, 2024
Freephoneline's new dormant account policy basically indicates that accounts with ported numbers lacking a VoIP unlock key will lose their numbers after 5 years if no World Credits are purchased.
"If you have no remaining World Calling Credits:
When your account reaches 120 days of inactivity, your account is subject to automatic deletion, unless your
FreePhoneLine number was originally transferred (ported) in from another carrier. This extends the automatic deletion date from 120 days of inactivity to 5 years (1827 days). These numbers are then returned to the original carrier."
So, I interpret this situation to mean buy a VoIP unlock key, port out, or lose your account eventually.
Please refer to Freephoneline's dormant account policy: https://support.freephoneline.ca/hc/art ... unt-policy.
*I'm now having to edit my responses to others due to the dormant account policy changing again today on July 12, 2024.*
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
Login at https://www.freephoneline.ca/downloadDesktopApplication.
"IMPORTANT INFORMATION
The Freephoneline Desktop App Service will be discontinued on June 3, 2025.
You will not be able to log into the app after this date.
VoIP Unlock Keys will still be available and will still continue to function."
The implication of this announcement is that if you don't own a VoIP unlock key, you have no way of making an outbound call using Freephoneline after June 3, 2025 and will, consequently, end up losing your Freephoneline account eventually, including your Freephoneline number, unless you port out. You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
Only VoIP unlock key users will be able to make outbound calls after June 3, 2025 by using an ATA, IP Phone, or a different SIP client/application and configuring it with Freephoneline VoIP unlock key credentials.
Edit, July 12, 2024
Freephoneline's new dormant account policy basically indicates that accounts with ported numbers lacking a VoIP unlock key will lose their numbers after 5 years if no World Credits are purchased.
"If you have no remaining World Calling Credits:
When your account reaches 120 days of inactivity, your account is subject to automatic deletion, unless your
FreePhoneLine number was originally transferred (ported) in from another carrier. This extends the automatic deletion date from 120 days of inactivity to 5 years (1827 days). These numbers are then returned to the original carrier."
So, I interpret this situation to mean buy a VoIP unlock key, port out, or lose your account eventually.
Please refer to Freephoneline's dormant account policy: https://support.freephoneline.ca/hc/art ... unt-policy.
*I'm now having to edit my responses to others due to the dormant account policy changing again today on July 12, 2024.*
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
I will leave this thread open for discussion. Please remain civil. If you're upset or angry, that's fine. Just please be civil when expressing yourself. Also please keep in mind that I'm just the messenger. I'm not an employee, and I happen to use Freephoneline (I'm a VoIP unlock key customer) too. Thank you.
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Posting my previous installation troubleshooting steps for posterity . . .
I would follow the steps below carefully in the order they're listed:
1. Run an anti-virus/anti-trojan/anti-malware scan on your computer.
2. Check to ensure there isn't a problem with your OS (based on the one listed in your profile): visit https://www.eightforums.com/tutorials/3 ... ml#option2. Run sfc /scannow from an elevated command prompt. Instructions are similar for Windows 10 and 11: visit https://www.majorgeeks.com/content/page ... annow.html.
3. Run windows update
For Windows 8,
a)Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
b)Tap or click Update and recovery, and then tap or click Windows Update.
c)Tap or click Check now.
d) Install updates
For Windows 7, visit https://www.wikihow.com/Check-for-Updates-for-Windows-7.
For Windows 10, visit https://www.tenforums.com/tutorials/480 ... -10-a.html
For Windows 11, visit https://www.elevenforum.com/t/check-for ... ates.5058/
4. Download the free version of Revo Uninstaller: https://www.revouninstaller.com/start_f ... nload.html and install it.
5. Uninstall any previous Freephoneline installation using Revo Uninstaller. Backup your registry, and create a system restore point if given the option. (Safe) Scan for leftover traces of FPL (Freephoneline) in your registry using Revo Unistaller. Remove them. Uninstall Revo Uninstaller afterwards if you wish.
6. Reboot computer
7. Freephoneline uses Java, so ensure your 32 bit version of Java is up to date: https://www.java.com/en/download/manual.jsp. If you encounter Java errors, uninstall all versions of Java on your computer. Then install the latest 32 bit version of Java again.
8. Delete the Freephoneline installer file that you downloaded previously.
9. Download Freephonline desktop app again after logging in here: https://www.freephoneline.ca/downloadDesktopApplication
(link has been removed by Fongo)
10. After downloading, temporarily disable any VPN clients you may be running on your computer.
11. Right click on the file you downloaded, and select "run as administrator"
12. Allow Freephoneline to install completely.
Keep in mind that it's possible for antivirus products to interfere with the installation of safe files.
If the desktop app successfully installs but you can't get it to run, try right clicking on it, and selecting "run as administrator"
--
Posting my previous installation troubleshooting steps for posterity . . .
I would follow the steps below carefully in the order they're listed:
1. Run an anti-virus/anti-trojan/anti-malware scan on your computer.
2. Check to ensure there isn't a problem with your OS (based on the one listed in your profile): visit https://www.eightforums.com/tutorials/3 ... ml#option2. Run sfc /scannow from an elevated command prompt. Instructions are similar for Windows 10 and 11: visit https://www.majorgeeks.com/content/page ... annow.html.
3. Run windows update
For Windows 8,
a)Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
b)Tap or click Update and recovery, and then tap or click Windows Update.
c)Tap or click Check now.
d) Install updates
For Windows 7, visit https://www.wikihow.com/Check-for-Updates-for-Windows-7.
For Windows 10, visit https://www.tenforums.com/tutorials/480 ... -10-a.html
For Windows 11, visit https://www.elevenforum.com/t/check-for ... ates.5058/
4. Download the free version of Revo Uninstaller: https://www.revouninstaller.com/start_f ... nload.html and install it.
5. Uninstall any previous Freephoneline installation using Revo Uninstaller. Backup your registry, and create a system restore point if given the option. (Safe) Scan for leftover traces of FPL (Freephoneline) in your registry using Revo Unistaller. Remove them. Uninstall Revo Uninstaller afterwards if you wish.
6. Reboot computer
7. Freephoneline uses Java, so ensure your 32 bit version of Java is up to date: https://www.java.com/en/download/manual.jsp. If you encounter Java errors, uninstall all versions of Java on your computer. Then install the latest 32 bit version of Java again.
8. Delete the Freephoneline installer file that you downloaded previously.
9. Download Freephonline desktop app again after logging in here: https://www.freephoneline.ca/downloadDesktopApplication
(link has been removed by Fongo)
10. After downloading, temporarily disable any VPN clients you may be running on your computer.
11. Right click on the file you downloaded, and select "run as administrator"
12. Allow Freephoneline to install completely.
Keep in mind that it's possible for antivirus products to interfere with the installation of safe files.
If the desktop app successfully installs but you can't get it to run, try right clicking on it, and selecting "run as administrator"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
This is certainly a move. I would be interested in how many people still use the desktop app.
They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
I guess they will have to rebrand to PhoneLine.ca now
They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
I guess they will have to rebrand to PhoneLine.ca now
-
- Technical Support
- Posts: 3049
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Posting old instructions for the Freephoneline desktop app for posterity . . .
Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/
And make sure you test incoming calls for 1-way audio issues before paying anything to FPL (you'll need a mic and headphones/speakers to test). Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.
Steps i,ii, and iv below are for help dealing with 1-way audio issues with Freephoneline desktop application.
from http://forums.redflagdeals.com/fongo-at ... #p27011164
You can try the Freephoneline desktop app for free: https://www.freephoneline.ca/downloadDesktopApplication
It requires 32-bit Java to run. If you have problems installing the desktop app, visit http://forum.fongo.com/viewtopic.php?f= ... 63&p=74810.
A.Use winmtr https://sourceforge.net/projects/winmtr/
B. For Freephoneline.ca (based in Ontario), test to voip.freephoneline.ca (let winmtr ping about 100 times), voip2.freephoneline.ca, and voip4.freephoneline.ca. You can copy text to clipboard and paste your results (do not post your own IP public address though) and post them for others to examine if you want.
C. Look at the very last hop or line. Take a look at your average ping--and your maximum. You want those values to be relatively close.
You do not want high pings and lots of jitter (you do not want a lot of variation between each ping). If you get horrible results (pings over 200ms), you should probably avoid FPL.
I get between 11 (voip.freephoneline.ca and voip2.freephoneline.ca)-24ms (voip4.freephonline.ca) on average, depending on the server I'm testing to. Preferably, you want pings below 100ms.
Anything over 200ms is unacceptable.
What you don't want to see is 40, 45, 50, 35, 500, 40, 30, 45, 700. That's bad jitter.
You want relatively consistent pings without a lot of variation.
Try the free FPL desktop app first: https://www.freephoneline.ca/downloadDesktopApplication.
(download link has been removed by Fongo)
Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/
And make sure you test incoming calls for 1-way audio issues. Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.
i. Typically it's better to have your own router and to stick whatever modem/router combo your ISP gives you into bridge mode.
ii. Disable SIP ALG in your own router. Many modem/router combos that are issued by ISPs have faulty SIP ALG/SPI functions enabled, with no way to disable them. These features can mangle SIP headers. If you don't know how to disable SIP ALG, contact your router's brand or contact your ISP.
To understand why SIP ALG is often a serious headache visit https://www.voip-info.org/routers-sip-alg/ (scroll down to "SIP ALG Problems")
iii. Properly enable QoS in your router for your computer that's running the Freephoneline desktop app (and ensure no other programs are running on your computer that are hogging bandwidth while using the Freephoneline desktop app). Refer to your router's manual or contact your ISP if you were issued a modem/router combo from them (typically those routers suck and have horrible or absent QoS functions).
I'm not a huge fan of this website, but it suffices for an explanation of QoS: http://www.voipmechanic.com/qos-for-voip.htm
Avoid anything it says about the G.729
iv. If you still get one-way audio issues with the Freephoneline desktop app, you may need to port forward, which is a security risk (and not advisable).
The FPL desktop app uses ports 5060-5061,6060-6061,13000-13001 if you're going to port forward for the desktop app (you need to port forward to the LAN IP of the computer you're using. For most home networks the IP will begin 192.168.xxx.x). Refer to your router's manual to learn how to port forward (if your router came from your ISP, contact your ISP).
I would start just by port forwarding 13000-13001 only, which is for RTP (audio packets). If that still doesn't work, you can try adding 6060 or 6061. The most dangerous ports to forward are 5060-5061 and really shouldn't be necessary if you're forwarding 6060 or 6061 anyway. I guess if all else fails, forward all of them: 5060, 5061,6060, 6061,13000, and 13001.
These are all UDP ports.
5060, 5061, 6060, and 6061 should be alternate SIP ports.
I appreciate that I can test on third party SIP apps, but it was simple enough to check for some sort of login/account error using the Freephoneline desktop application when I was troubleshooting issues for other VoIP unlock key users without wondering about someone's configuration error on the other end. So I admit to being disappointed by this announcement for paid users.
Now consider what I just wrote within the context of suddenly telling customers their VoIP unlock key accounts that haven't made an outbound call in 4 years may be deleted due to dormancy. We all know what the policy was before this year (and some customers have proof).
Lastly, consider the desktop application is being disabled in 2025, which may make it inconvenient for some uninformed (or less knowledgeable) VoIP unlock key customers to make outbound calls.
Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/
And make sure you test incoming calls for 1-way audio issues before paying anything to FPL (you'll need a mic and headphones/speakers to test). Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.
Steps i,ii, and iv below are for help dealing with 1-way audio issues with Freephoneline desktop application.
from http://forums.redflagdeals.com/fongo-at ... #p27011164
You can try the Freephoneline desktop app for free: https://www.freephoneline.ca/downloadDesktopApplication
It requires 32-bit Java to run. If you have problems installing the desktop app, visit http://forum.fongo.com/viewtopic.php?f= ... 63&p=74810.
A.Use winmtr https://sourceforge.net/projects/winmtr/
B. For Freephoneline.ca (based in Ontario), test to voip.freephoneline.ca (let winmtr ping about 100 times), voip2.freephoneline.ca, and voip4.freephoneline.ca. You can copy text to clipboard and paste your results (do not post your own IP public address though) and post them for others to examine if you want.
C. Look at the very last hop or line. Take a look at your average ping--and your maximum. You want those values to be relatively close.
You do not want high pings and lots of jitter (you do not want a lot of variation between each ping). If you get horrible results (pings over 200ms), you should probably avoid FPL.
I get between 11 (voip.freephoneline.ca and voip2.freephoneline.ca)-24ms (voip4.freephonline.ca) on average, depending on the server I'm testing to. Preferably, you want pings below 100ms.
Anything over 200ms is unacceptable.
What you don't want to see is 40, 45, 50, 35, 500, 40, 30, 45, 700. That's bad jitter.
You want relatively consistent pings without a lot of variation.
Try the free FPL desktop app first: https://www.freephoneline.ca/downloadDesktopApplication.
(download link has been removed by Fongo)
Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/
And make sure you test incoming calls for 1-way audio issues. Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.
i. Typically it's better to have your own router and to stick whatever modem/router combo your ISP gives you into bridge mode.
ii. Disable SIP ALG in your own router. Many modem/router combos that are issued by ISPs have faulty SIP ALG/SPI functions enabled, with no way to disable them. These features can mangle SIP headers. If you don't know how to disable SIP ALG, contact your router's brand or contact your ISP.
To understand why SIP ALG is often a serious headache visit https://www.voip-info.org/routers-sip-alg/ (scroll down to "SIP ALG Problems")
iii. Properly enable QoS in your router for your computer that's running the Freephoneline desktop app (and ensure no other programs are running on your computer that are hogging bandwidth while using the Freephoneline desktop app). Refer to your router's manual or contact your ISP if you were issued a modem/router combo from them (typically those routers suck and have horrible or absent QoS functions).
I'm not a huge fan of this website, but it suffices for an explanation of QoS: http://www.voipmechanic.com/qos-for-voip.htm
Avoid anything it says about the G.729
iv. If you still get one-way audio issues with the Freephoneline desktop app, you may need to port forward, which is a security risk (and not advisable).
The FPL desktop app uses ports 5060-5061,6060-6061,13000-13001 if you're going to port forward for the desktop app (you need to port forward to the LAN IP of the computer you're using. For most home networks the IP will begin 192.168.xxx.x). Refer to your router's manual to learn how to port forward (if your router came from your ISP, contact your ISP).
I would start just by port forwarding 13000-13001 only, which is for RTP (audio packets). If that still doesn't work, you can try adding 6060 or 6061. The most dangerous ports to forward are 5060-5061 and really shouldn't be necessary if you're forwarding 6060 or 6061 anyway. I guess if all else fails, forward all of them: 5060, 5061,6060, 6061,13000, and 13001.
These are all UDP ports.
5060, 5061, 6060, and 6061 should be alternate SIP ports.
Well, I was using it to test or troubleshoot VoIP unlock key accounts sometimes, so I would prefer that the application not be discontinued, at least, for paid users. I can understand the change for unpaid (those who haven't paid for VoIP unlock keys or for porting in a number from another carrier) users. However, now the name of the service has become a misnomer.
I appreciate that I can test on third party SIP apps, but it was simple enough to check for some sort of login/account error using the Freephoneline desktop application when I was troubleshooting issues for other VoIP unlock key users without wondering about someone's configuration error on the other end. So I admit to being disappointed by this announcement for paid users.
And I suspect you've discovered the reason why everyone is now receiving monthly invoices. The regulatory information found at the bottom of the invoice is probably where announcements belong; at least, announcements can be included somewhere on invoices. Some CCTS requirements may be met by doing this, but, as made evident by CCTS complaints involving other service providers besides Fongo (I'm speaking generally here), simply providing notices on invoices doesn't completely exonerate companies from breaking polices that existed at the time payment was accepted (or when the original contract was made).They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
Now consider what I just wrote within the context of suddenly telling customers their VoIP unlock key accounts that haven't made an outbound call in 4 years may be deleted due to dormancy. We all know what the policy was before this year (and some customers have proof).
Lastly, consider the desktop application is being disabled in 2025, which may make it inconvenient for some uninformed (or less knowledgeable) VoIP unlock key customers to make outbound calls.
I had the same thought.I guess they will have to rebrand to PhoneLine.ca now
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Is that not illegal to simply make World Credits vanish. They need to reimburse customers who want to be reimbursed.Liptonbrisk wrote: ↑05/03/2024 You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Given the dormancy policy for World Credits is published (https://support.freephoneline.ca/hc/art ... ld-Credits) and that there's over a year of advanced notice, I'm doubtful. However, in my opinion, people should be emailed about this change, if advanced noticed is supposed to be provided (instead of people having to log into their online portals and then visit a webpage they probably rarely visit).
If you can point to the specific law you're referencing, I would certainly be interested in reading it.
In principle, I agree, once June 3, 2025 is reached and if World Credits are remaining on an account that doesn't have a VoIP unlock key. (At the very least, I feel an offer should be made, after June 3, 2025, to transfer remaining credits to a Fongo Mobile account.)They need to reimburse customers who want to be reimbursed.
In practice, I'm skeptical.
https://www.fongo.com/about-fongo/legal/terms/
"Any fees and charges for the Service, Equipment or other services or products purchased under this Fongo Service Schedule are non-refundable unless otherwise specified."
I don't see anything about World Credits being refundable at the above link.
I also don't see anything about refunding World Credits at https://support.freephoneline.ca/hc/art ... ld-Credits.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
My main concern with ending the desktop app is 2FA callbacks. Some require me to press a particular key before they will provide the 2FA code and, although I have no trouble doing this if I answer the call using the desktop app, no DTMF/touch tone sound is generated by my Grandstream HT812 ATA when I try to do so after answering the call using my landline phone.
So unless I can get this to work over the landline, once the desktop app is discontinued, I'll no longer be able to complete 2FA with systems that require such input.
Any suggestions for how to reconfigure the Grandstream HT812 to this end would be greatly appreciated!
(Note that it's only for incoming calls that no outgoing DTMF/touch tone sounds are generated by the ATA. If I make an outgoing call using it, then I have no problem getting it to generate DTMF/touch tone sounds for subsequently interacting with an interactive voice answering system.)
So unless I can get this to work over the landline, once the desktop app is discontinued, I'll no longer be able to complete 2FA with systems that require such input.
Any suggestions for how to reconfigure the Grandstream HT812 to this end would be greatly appreciated!
(Note that it's only for incoming calls that no outgoing DTMF/touch tone sounds are generated by the ATA. If I make an outgoing call using it, then I have no problem getting it to generate DTMF/touch tone sounds for subsequently interacting with an interactive voice answering system.)
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
First, ensure that you're using firmware 1.0.53.3 for your ATA: https://www.grandstream.com/support/firmware.
Then follow the 6 steps outlined here to see if they help: viewtopic.php?p=81241#p81241.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
I have an HT802 with the latest firmware 1.0.53 with same problem described by this post.Liptonbrisk wrote: ↑06/08/2024Then follow the 6 steps outlined here to see if they help: viewtopic.php?p=81241#p81241.
"Follow the 6 steps ..." did fix my problem.
Thank you
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
That's great!
You're welcome!Thank you
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Joined: 12/18/2014
- SIP Device Name: OBi202
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- ISP Name: Bell
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
I do not use the Freephone Desktop Application. I never knew it existed.
I used to have multiple landline numbers. I ported them to Freephoneline many years ago. For two of them, I bought VoIP Unlock Keys, and are using SIPs on an OBIHAI/OBi202 device. The number without a VoIP Unlock Key is forwarded to the SIP number.
I do not want to lose any of these numbers. Am I correct to assume that I do not need to do anything and I will not lose my numbers? Or, do I need to buy VoIP Unlock Keys for all of my numbers?
I used to have multiple landline numbers. I ported them to Freephoneline many years ago. For two of them, I bought VoIP Unlock Keys, and are using SIPs on an OBIHAI/OBi202 device. The number without a VoIP Unlock Key is forwarded to the SIP number.
I do not want to lose any of these numbers. Am I correct to assume that I do not need to do anything and I will not lose my numbers? Or, do I need to buy VoIP Unlock Keys for all of my numbers?
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- Just Passing Thru
- Posts: 8
- Joined: 05/28/2024
- SIP Device Name: Linksys PAP2
- ISP Name: Rogers
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
is there a soft phone desktop app or a mobile phone app that can be used for calls with a FreePhoneLine account?
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Do you mean SPs on an Obihai ATA? What do you mean by "SIPs"?
Freephoneline is a SIP service. It uses SIP protocol. Consequently, all of your Freephoneline numbers are SIP numbers: 1yourfplnumber@voip.freephoneline.ca is a SIP URI, for example (won't work for incoming calls though).The number without a VoIP Unlock Key is forwarded to the SIP number.
I have no idea what you mean by "the SIP number", specifically.
**I'm revising what I wrote previously due to the policy change today, July 12, 2024.**
If you have a VoIP unlock key, you're safe.
If you have an account without a VoIP unlock key that has a ported number, you will lose the number after 5 years if you don't port out. You can't make outbound calls without a VoIP unlock key, so, chances are, you wouldn't be buying World Credits on that account.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Note that when there are multiple devices/softphones/lines (on an ATA/IP Phone) using the same FPL account, only the most recent registration is valid. The previously registered device (or a single FXS port on a Grandstream ATA, a single SP on an Obihai ATA, or single line with a Linksys/Cisco ATA) will lose registration when using the same proxy server, and, consequently, incoming calls will not ring on it. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app (or FPL desktop app), softphone app, or with another device. Registration is required for incoming calls. It is not required for outgoing calls. Only one registration per FPL account is allowed at any time. A single line on an ATA is one registration. A softphone app is another.Linksys PAP2 Adapter wrote: ↑06/13/2024 is there a soft phone desktop app or a mobile phone app that can be used for calls with a FreePhoneLine account?
1) After June 3, 2025, you will need a VoIP unlock key to make outbound calls.
Why does making outbound calls matter? Read https://support.freephoneline.ca/hc/art ... unt-policy fully.
2 a) I don't make outbound calls often on my PCs, but MicroSIP is free: https://www.microsip.org/. That might be one alternative provided someone owns a VoIP unlock key.
Configuration instructions are located at viewtopic.php?t=20772.
b) I use Acrobits Groundwire, which isn't free, on iPhones (a version of the same app is available for Android as well).
Acrobits Groundwire doesn't require a subscription fee for push notifications using Freephoneline (by itself). Again, a VoIP unlock key is required.
Configuration instructions are located at viewtopic.php?t=20771.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
The download link for the Windows version of the Freephoneline desktop application has been removed too.
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
The download is no longer available after logging in at https://www.freephoneline.ca/downloadDesktopApplication.
"Accounts registered on or after June 3, 2024 will not be able to use the Freephoneline Desktop App."
The download is no longer available after logging in at https://www.freephoneline.ca/downloadDesktopApplication.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
The 6 steps worked for me as well. (I already have that version of the firmware too.)Liptonbrisk wrote: ↑06/08/2024First, ensure that you're using firmware 1.0.53.3 for your ATA: https://www.grandstream.com/support/firmware.
Then follow the 6 steps outlined here to see if they help: viewtopic.php?p=81241#p81241.
Thanks a lot, Liptonbrisk!
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Great!
You're welcome! Have a great weekend!Thanks a lot, Liptonbrisk!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Router: SPA122, LAN, 2 FXS
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
I got another email from Fongo., today, telling me to swap over to Fongo paid service.
As far as I know, they never provided customer service for Freephoneline. I don't know how Lipton Brisk managed to get in touch with Freephoneline/Fongo. Lipton Brisk has been the unofficial face of Help as far as my experience goes.
Will this forum still run after 3 June 2025, or will they be taking it down?
I guess this also means that if it stops working because of a glitch, that's it, no more Freephoneline because they're no longer going to service or update it.
As far as I know, they never provided customer service for Freephoneline. I don't know how Lipton Brisk managed to get in touch with Freephoneline/Fongo. Lipton Brisk has been the unofficial face of Help as far as my experience goes.
Will this forum still run after 3 June 2025, or will they be taking it down?
I guess this also means that if it stops working because of a glitch, that's it, no more Freephoneline because they're no longer going to service or update it.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
These ads are nothing new and have been ongoing since 2019. I suggest reading through this entire thread (2 pages): viewtopic.php?p=76401#p76401.
FONGO_jeff is a Fongo employee.
viewtopic.php?f=8&t=20168&p=78866#p76412
FONGO_jeff wrote: ↑04/12/2019 Nothing is changing with your FPL accounts, we don't provide technical support for FPL and this is an offer for those that would like the peace of mind of technical support and a maintenance-free pre-configured ATA.
bridonca is a volunteer moderator (not an employee).
viewtopic.php?p=78843#p78843
They did. Freephoneline had telephone support until some point in 2013: viewtopic.php?p=41356#p41356.Erft wrote:As far as I know, they never provided customer service for Freephoneline.
In fact, I used to call Fongo support staff.
Then they switched to support tickets (email), and eventually they stopped providing any support for anything that was a problem on the user's end.
Free technical support for configuration issues and user problems hasn't been available for years.
Jake is another volunteer moderator.
viewtopic.php?p=73787#p73787
Jake wrote: ↑09/18/2016 Years ago they did offer support. Support where you could pick up a, working, phone and actually talk to someone. Then they got bigger and the call center seemed to drift away to some far off land and support wasn't so good. You could talk to people but if they understood you, that was a different matter. Then they got bigger still and then support stopped
Kris and Steve used to be very active on the forums when I first joined, but they moved onto other things.
You are able to get through to Fongo support for anything account related or problems that are not on your end (being able to call long distance sometimes requires requesting that Fongo remove a long distance block on the user's account, for example). I've explained how to submit a ticket in many threads. Fongo runs Freephoneline by the way, so it's Fongo support staff that you'd be dealing with.Erft wrote:I don't know how Lipton Brisk managed to get in touch with Freephoneline/Fongo.
--
None of the volunteer moderators here work for Fongo. We don't have access to your account.
These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee that every forum post is read by staff.
If you require further help, you will need to submit a ticket: https://support.fongo.com/hc/requests/new
Choose "My Account Inquiry" for the final issue type.
Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these two accounts are unrelated.
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.
Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
----
For what it's worth, there are other forum moderators here who've been around longer than me.Lipton Brisk has been the unofficial face of Help as far as my experience goes.
The June 3, 2025 announcement pertains to the Freephoneline desktop application only. There is no indication that the forums are being removed.Will this forum still run after 3 June 2025, or will they be taking it down?
They just don't provide technical support for configuration problems or problems on the user's end.I guess this also means that if it stops working because of a glitch, that's it, no more Freephoneline because they're no longer going to service or update it.
Please read the screenshot from the first post in this thread: "VoIP Unlock Keys will still be available and will still continue to function."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
I actually have 4 numbers that I got originally from Bell Canada many many years ago. Then I migrated (ported?) them to Freephoneline many years ago. I bought SIP Unlock Keys for two of them. They appear as SP2 and SP3 in my OBiHai 202 ATA, which shows:
When I go to freephoneline.ca > Settings > SIP SETTINGS, it shows the following for my Freephoneline numbers that have SIP Unlock Keys:SP1 Google VoiceConnect Failed: 403 Forbidden
SP2 freephoneline.ca Account NNN-NNN-NNNN Registered
SP3 freephoneline.ca Account NNN-NNN-MMMM Registered
For my 3rd and 4th numbers, I did not buy SIP Unlock Keys. I use the 3rd number to receive faxes. For the 4th number, I forward the incoming calls to one of my SIP numbers. I do not need to make outgoing calls on these two numbers.YOUR SIP STATUS
SIP Status: connected
SIP User Agent: OBIHAI/OBi202-3.2.2.8680
YOUR SIP SETTINGS
SIP Username: 1NNNNNNNNNN
SIP Password: _________
Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)
(please note that this is a Linksys dial string we use for our devices and may not work with third party, non-Linksys/Sipura devices)
After reading these
https://support.freephoneline.ca/hc/en- ... unt-policy
https://support.freephoneline.ca/hc/en- ... -Follow-Me
am I correct to assume that:
* all 4 of my numbers safe
* none of my numbers will be deactivated or deleted
* I do not need to buy SIP Unlock Keys for my 3rd and 4th numbers
* I will not need to re-enable call forwarding for my 4th number every 30 days
Are any of my assumptions wrong?
Or, to be safe, should I buy SIP Unlock Keys for my 3rd and 4th numbers as well?
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
I'm not going to fix this on Fongo's forums, but your GV isn't working on SP1. That 403 error means your Google account login credentials were rejected. However, first you do need a consumer Google Voice account and an actual consumer Google Voice phone number on that account. The only way to fix that error currently is to use modded, unofficial OBi202 firmware. You would need to install modded Obihai firmware for your OBi202 and then ask naf for instructions at https://www.dslreports.com/forum/r31792 ... start=2670.
I'm not going to encourage you to do that, but I am telling you that's the only way to fix that error right now since Obihai does not officially allow provisioning of consumer Google Voice with your ATA anymore.
https://www.obitalk.com/info/products/obi212
"Summary: OBi200, OBi202 and OBi212 have entered the End of Life phase with the following key milestones:
End of Sale date is December 18, 2021 (as supplies last)
End of Engineering Support is December 18, 2023.
End of Service date is December 18, 2023.
OBi200, OBi202 and OBi212 products have entered the End of Sale phase with the last day of sale of these products to be December 18, 2021 (as supplies last). The End of Engineering support date and the End of Service date for all OBi200, OBi202 and OBi212 products will be December 18, 2023. OBiTALK calling service will continue to be supported for the OBi200, OBi202 and OBi212 until December 18, 2023. OBi200, OBi202 and OBi212 devices may continue to work after the end of service date, but they will not be able to get added to the Google Voice service after December 18, 2023. OBi200, OBi202 and OBi212 devices registered prior to the End of Engineering Support date won’t be able to be provisioned via OBiTALK after the December 18, 2023 and can only be managed and provisioned locally (manually)."
I will not be responding further to your consumer GV problem as fixing other service provider issues falls outside the purview of these forums.
If your ATA ever dies, the replacement for it is now the Poly 4xx ATA series, but it doesn't support consumer Google Voice (the paid version of GV for Google Workspace is supported instead). Poly 4xx ATA works with Freephoneline, and the settings are likely the same as with your OBi202. Poly owns Obihai, and HP currently owns Poly.
If you're interested, you can take a look at https://docs.poly.com/bundle/poly-ata-p ... tures.html and https://www.hp.com/ie-en/products/acces ... 2101854850.
By the way, using Obitalk.com anymore for configuring Freephoneline is useless for your ATA. The expert menu settings are gone at Obitalk.com.
As such, you should ensure that Obitalk provisioning is disabled in your ATA. Dial ***1. Enter the IP address you hear into a web browser. Login. Default username and password is "admin" (without the quotation marks). Navigate to System Management-->Auto Provisioning-->OBiTalk Provisioning-->select Disabled for the method. Then click the "Submit" button to save your setting changes.
To configure your ATA with Freephoneline going forward, dial ***1. Enter the IP address you hear into a web browser to use your Obihai device's web interface instead of Obitalk.com.
For what it's worth, those settings do not reflect what's actually entered in your ATA: viewtopic.php?t=20549. Those are only generic, suggested settings and have nothing to do with what's entered in your ATA. Moreover, "[6-7]x*xxxxxxxxxxx." makes no sense at all, isn't applicable to anything normal, and should have never been listed. No one is dialing 6 or 7 followed by another digit, then *, followed by at least 10 more digits.YOUR SIP SETTINGS
Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)
(please note that this is a Linksys dial string we use for our devices and may not work with third party, non-Linksys/Sipura devices)
Does dialing 67*5191234567 make sense to anyone? No? How about dialing 79*4168898888? Still doesn't make sense? Good. That doesn't make sense to me either.
That dial string also doesn't support these x11 numbers, other than 911: https://support.fongo.com/hc/articles/2 ... 11-911-etc.
Editall 4 of my numbers safe
No. Only ones with VoIP unlock keys are safe.
EditI do not need to buy SIP Unlock Keys for my 3rd and 4th numbers
You need to buy VoIP unlock keys. Or you can port out. After 5 years, you will lose those numbers since you can't make outbound calls, and since you can't make outbound calls, buying World Credits would be pointless.
You will since you can't use that number to make outbound calls without a VoIP unlock key. Forwarded calls made using Follow Me do not count as outbound calls.I will not need to re-enable call forwarding for my 4th number every 30 days
https://support.freephoneline.ca/hc/art ... -Follow-Me
"Call Forwarding settings will be automatically reset (turned off) for accounts which have not been used to place an outgoing call for 30 days[;] FreePhoneLine accounts are not intended to be used primarily as a call forwarding service."
Yes (it now seems so after they updated their dormancy policy on July 12, 2024), but, regardless, if you don't want to have to keep enabling Follow Me every 30 days, you need to place outbound calls within 30 day intervals without forwarding them using Follow Me. The only way to do that is with a VoIP unlock key.Or, to be safe, should I buy SIP Unlock Keys for my 3rd and 4th numbers as well?
To do the following, you would need a VoIP unlock key, presumably for the 4th number.
What is the advantage? You don't need to care about making outbound calls and don't need to rely on Follow Me.
What's the disadvantage? Forwarding numbers with your Obihai ATA instead means the original caller ID will not be sent; instead, the caller ID number for the SP that's forwarding will be sent.
You can use the second channel of Freephoneline with an Obihai ATA to forward all incoming calls to another number without using Follow Me at all. However, the original incoming caller ID will be lost and replaced with the Freephoneline number that's doing the forwarding.
For example,
1. Dial ***1. Enter the IP address you hear into a web browser. Login. Default username and password is "admin" (without the quotation marks).
2. Navigate to Service Providers-->ITSP Profile (the one used for incoming FPL calls that you want to forward)-->SIP-->
a. disable (uncheck) X_Use302ToCallForward
(call forwarding with FPL won't work with that enabled)
b. save/submit settings
3. Navigate to Voice Services-->SP(FPL) Service-->Calling Features
a. CallForwardOnNoAnswerEnable needs to be enabled
b. CallForwardOnNoAnswerNumber should be SPx(phone number you want to forward to when no one answers)
Note that x is whatever Service Provider # you want to use to call the forwarded number.
So, if you want to use FPL and if FPL is setup on SP2, then you would use SP2(4161234567)
But if you have another SP you want to use instead of FPL to make the call, you could use SP3(4161234567), where SP3 is where some other VoIP unlock key is provisioned, for example
CallForwardOnNoAnswerNumber only allows for one phone number.
c. CallForwardOnNoAnswerRingCount needs to be lower than your FPL's Rings before voicemail setting: https://www.freephoneline.ca/voicemailSettings
Otherwise, FPL's voicemail will pick up the call, and your call won't be forwarded.
4. You don't have to do step 3 at all if you want to ring multiple phone numbers using multiple SPs.
a. Navigate to Voice Services-->SP(FPL) Service-->X_InboundCallRoute
{ph, SP2(4161234567;d=10),SP3(4162345678;d=10)}
d=delay in seconds
You can change 10 to whatever you want, provided it's less time than it takes for FPL's voicemail to pickup.
ph = OBi202 phone port 1 rings
call is also forwarded to 4161234567 using SP2
call is also forwarded to 4162345678 using SP3
Original incoming caller ID from the original caller will show on phone attached to OBi202's Phone Port 1.
Freephoneline's caller ID # for SP2 will appear on the outgoing call sent via SP2.
Freephoneline's caller ID # for SP3 will appear on the outgoing call sent via SP3.
5. You can ring another number and your OBi202's phone port simultaneously instead. You would use CallForwardUnconditionalEnable with CallForwardUnconditionalNumber. Or in your X_Inboundcallroute you could have ph,SP3(cellnumberforexample) instead of using CallForwardUnconditionalEnable. The maximum number of rings will be affected by FPL's Rings Before Voicemail setting or however many rings it takes before the other number's voicemail system answers the call.
Of course, using your Obihai ATA with any incoming Freephoneline number requires that the account has a VoIP unlock key.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
What happened to Follow Me options? I saw Follow Me mentioned, so decided to recheck my Follow Me number; I can't find where I'd do that anymore. I guess it was under Options, but now that box is greyed out?
—Where does that leave Follow Me?
—What if I want to change my Follow Me number?
—Where does that leave Follow Me?
—What if I want to change my Follow Me number?
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Just to add my experience with this. Your number could be suspended (NOT deleted). I have a number I had not used for a long time and I got an email stating that it might be deleted. I have the config file so I knew that wouldn't be the case, but to be safe, I went to place a call. When I did it said the account was blocked.
I contacted support and this was their reply.
Maybe just forwarding calls is not enough to stop this from happening?Hi there,
Thank you for contacting Freephoneline support.
We would like to let you know that your account was temporarily suspended due to dormancy. We have unsuspended your account, and you services should be restored. Please ensure to place calls once in a while to prevent this from happening.
Best Regards | Respectueusement,
Fongo Support
Now I just set myself a reminder to place a call through all my numbers once every 60 days.
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Login at https://www.freephoneline.ca/followMeSettings
It's only greyed out if Follow Me is disabled. Enable Follow Me first. Then you can change the numbers.I guess it was under Options, but now that box is greyed out?
Using Follow Me doesn't count as making outbound calls, by the way. Enabling it won't save your account from being flagged as dormant.
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