Using forwarding, doesn't take into consideration # of rings for voicemail

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
Flash
Just Passing Thru
Posts: 11
Joined: 04/09/2016
SIP Device Name: Nexus 4
Firmware Version: Android 5.1.1

Using forwarding, doesn't take into consideration # of rings for voicemail

Post by Flash »

Hi,

As per the title, when I use fongo to forward to another number, no matter what setting I put into either fongo app or website, it will only ring 5 times then Fongo voicemail will kick in (the other number has more than 5 rings until it goes to voicemail). If I disable forwarding, fongo will ring up to 12 times if the setting is for 12 until voicemail.

How can I fix this?

Thank you!
User avatar
Liptonbrisk
Technical Support
Posts: 3049
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Using forwarding, doesn't take into consideration # of rings for voicemail

Post by Liptonbrisk »

With "Simultaneous" forwarding, the default for each forwarded number appears to be 5 rings and unchangeable. I am able to reproduce what you stated.

With "Sequential" forwarding, the number of rings per number can be set, and I do get more than 5 rings before voicemail.
Flash wrote: 06/02/2024How can I fix this?
After changing the number of rings with Sequential forwarding for a specific number and then reverting back to Simultaneous forwarding, the number of rings appears to be retained for that number in the forwarding list. Sequential forwarding then works for more than 5 rings.

I’m not sure whether these results are intentional or a bug, but you can send them as a bug report to Fongo if you wish: https://support.fongo.com/hc/requests/new. Choose “bug report” as the final issue type.


Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.

Volunteer moderators don't have access to your account and don't work for Fongo.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.