Kwyjor wrote: ↑08/16/2024There's no way of knowing, is there..?
If the email or response from Fongo was sent to you minutes after ticket submission, there is (system sending an automated reply). What you quoted previously is typically the automated response provided for Freephoneline technical support requests. It's odd to be receiving the same response for a "port-in inquiry" or for a "my account inquiry" instead, for example.
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these two accounts are unrelated.
Check to ensure your ticket status isn't marked as "Solved".
I'm sure they would prefer that I sign up for Fongo at $4.95 per month instead of Freephoneline.
There's a certain segment of users who will never use locked ATAs (Fongo Home Phone uses locked Grandstream ATAs). I'm one of them. It doesn't make sense, to me, for a service provider to reject money from these customers, if an alternate option exists.
I'm skeptical that Fongo wouldn't want to accept your money, but I don't work for them.
I tried again just now. Not sure what happened earlier.
Okay, I've made an attempt to contact them. Support staff doesn't work on weekend or holidays, and it's after 4 p.m. eastern time. Hopefully, someone will take a look next week.