Do I have to purchase another VoIP key to change phone number?

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Erft
Active Poster
Posts: 104
Joined: 05/14/2018
SIP Device Name: Cisco SPA122
Firmware Version: 1.3.3 (015)
ISP Name: Teksavvy, cable
Computer OS: Windows 10
Router: SPA122, LAN, 2 FXS

Do I have to purchase another VoIP key to change phone number?

Post by Erft »

Just as the heading says...
If I want to change my Freephoneline phone number, do I have to buy another VoIP unlock key? Or can I just ask Fongo for a different number, posb small fee?
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Liptonbrisk
Technical Support
Posts: 3326
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SIP Device Name: Obihai 202/2182, Groundwire
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Router: Asuswrt-Merlin & others

Re: Do I have to purchase another VoIP key to change phone number?

Post by Liptonbrisk »

Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Erft
Active Poster
Posts: 104
Joined: 05/14/2018
SIP Device Name: Cisco SPA122
Firmware Version: 1.3.3 (015)
ISP Name: Teksavvy, cable
Computer OS: Windows 10
Router: SPA122, LAN, 2 FXS

Re: Do I have to purchase another VoIP key to change phone number?

Post by Erft »

Thank you so much, Liptonbrisk!
It doesn't mention a fee, so I guess it's free to change the number (I do have a good reason).
User avatar
Liptonbrisk
Technical Support
Posts: 3326
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Do I have to purchase another VoIP key to change phone number?

Post by Liptonbrisk »

They shouldn’t be charging you fees. If they do, private message me so that I can request clarification first before you pay anything.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Erft
Active Poster
Posts: 104
Joined: 05/14/2018
SIP Device Name: Cisco SPA122
Firmware Version: 1.3.3 (015)
ISP Name: Teksavvy, cable
Computer OS: Windows 10
Router: SPA122, LAN, 2 FXS

Re: Do I have to purchase another VoIP key to change phone number?

Post by Erft »

Depending on an ever-changing situation, I may or may not have to change my number in the future. I have this conversation bookmarked in case I do.
Thank-you :-)
User avatar
Liptonbrisk
Technical Support
Posts: 3326
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Do I have to purchase another VoIP key to change phone number?

Post by Liptonbrisk »

Keep in mind that I’m doubtful they’re going to give you unlimited free number changes. I would try to avoid needing to make the request unless moving to a new area.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Erft
Active Poster
Posts: 104
Joined: 05/14/2018
SIP Device Name: Cisco SPA122
Firmware Version: 1.3.3 (015)
ISP Name: Teksavvy, cable
Computer OS: Windows 10
Router: SPA122, LAN, 2 FXS

Re: Do I have to purchase another VoIP key to change phone number?

Post by Erft »

When I call the situation "ever-changing", that doesn't mean multiple number changes; it only means that I don't know how it will end up. Hopefully the situation will resolve without me having request a number change at all.