Visit and read the content from these two web pages fully:
1)
https://support.fongo.com/hc/articles/3 ... unt-policy
and
2)
https://support.fongo.com/hc/articles/2 ... or-deleted
You can check your webmail spam folder to see whether you received an email related to your password, but, otherwise, refer to the information below if you wish to contact Fongo.
--
Support staff is not obligated to respond to posts on these forums, and there's no guarantee that anything you post will be read by them. These are user-to-user support forums.
Visit
https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these two accounts are unrelated.
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.
Volunteer moderators don't have access to your account and don't work for Fongo.
Fongo does have
https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
