Grandstream HT-286 can’t connect

[maxkuku]

Please let me know what my next step is. Thank you in advance.

What is your ticket number? When leaving a voicemail message, also provide the ticket number.

"If you are having trouble signing into your account and/or updating your payment info, please call Fongo's Billing Department at 855-553-6646 ext. 303. Leave us a voicemail that includes the phone number that is suspended, your name, and a call-back number.

Thank you for your quick reply. My service is unsupended now. Unfortunately, it doesn't work properly.

My SIP user doesn't connect to my VOIP Adapter Grandstream HT286 but it connects to the MicroSIP Apps. Would you mind to help me out for this issue? Much appreciated.

[Liptonbrisk]

1) Refer to page 14 from the HT286 user manual: https://avanzada7.com/download/286_ht28 ... nglish.pdf. What do the light patterns on the front of the ATA indicate?


RED LED indicates not normal status
- Button flashes every 1 second If Ethernet link is down
- Button flashes every 2 seconds (if DHCP is configured) means DHCP Failed or WAN No Cable
- Button flashes every 4 seconds (if SIP server is configured) means HT–286 fails to register
- Button flashes every 6 seconds means firmware is upgrading
- Button flashes briefly No STUN response

Red light steady indicates a device malfunction (likely hardware issue).

GREEN LED indicates normal status
-- Button flashes every 2 seconds means you have voicemail
-- Button flashes at 1/10 second means ringing
-- Button flashes every second indicates the ringing interval
-- Green light steady means in conversation

2) Ensure MicroSIP is disabled while troubleshooting. Only one device/line registration works properly at any time when multiple ATA lines, SIP apps, etc. are using the same proxy server per FPL account. Officially, only one registration is allowed per FPL account.

3) What brand and model modem are you using?

4) What brand and model router are you using?

5) Click viewtopic.php?t=20539, and follow the steps down the list. Pay attention to everything in step 12, especially 12E (3600 seconds).

Your configuration guide is located at viewtopic.php?t=16334, but for troubleshooting purposes, it's probably better to follow the steps here: viewtopic.php?t=20539.