Updated my payment information for the 911 fees, but there isn't any CVV/CVC field. Fongo tried processing the payment and was rejected. I then called my credit card provider and they said it was rejected because no CVV/CVC number was provided.
How can I resolve this issue? Is anyone else experiencing the same?
Credit card payment for 911 fees not going through without CVV/CVC
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Liptonbrisk
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Re: Credit card payment for 911 fees not going through without CVV/CVC
"CVV is only required for on demand (immediate purchases)"-- Fongo admin
That is, World Credit purchases require CVV, but the 911 fee shouldn't if a Canadian Mastercard, Visa, or Amex is being used: https://support.freephoneline.ca/hc/art ... ed-payment.
Prepaid credits cards may not work.
No one posting regularly here works for Fongo, and volunteer moderators don't work for Fongo either.
If you want to resolve this issue, you will need to contact Fongo.
1. Submit a ticket here: https://support.fongo.com/hc/requests/n ... nt_inquiry
When leaving a voicemail message as indicated below, ensure that you provide your ticket number in the voicemail message as well.
2. If you are having trouble signing into your account and/or updating your payment info, please call Fongo's Billing Department at 855-553-6646 ext. 303. Leave a voicemail message that includes the phone number that you can't pay the 911 fee for, your name, and a call-back number.
--
These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.
Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).
Submit a ticket here: https://support.fongo.com/hc/requests/n ... nt_inquiry
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.
If your ticket is closed, submit another: https://support.fongo.com/hc/requests/n ... nt_inquiry
This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.
Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
That is, World Credit purchases require CVV, but the 911 fee shouldn't if a Canadian Mastercard, Visa, or Amex is being used: https://support.freephoneline.ca/hc/art ... ed-payment.
Prepaid credits cards may not work.
No one posting regularly here works for Fongo, and volunteer moderators don't work for Fongo either.
If you want to resolve this issue, you will need to contact Fongo.
1. Submit a ticket here: https://support.fongo.com/hc/requests/n ... nt_inquiry
When leaving a voicemail message as indicated below, ensure that you provide your ticket number in the voicemail message as well.
2. If you are having trouble signing into your account and/or updating your payment info, please call Fongo's Billing Department at 855-553-6646 ext. 303. Leave a voicemail message that includes the phone number that you can't pay the 911 fee for, your name, and a call-back number.
--
These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.
Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).
Submit a ticket here: https://support.fongo.com/hc/requests/n ... nt_inquiry
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.
If your ticket is closed, submit another: https://support.fongo.com/hc/requests/n ... nt_inquiry
This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.
Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.