I bought world credits for Fongo Mobile.
After talking to someone in the Bahamas for a few minutes, the call ended and showed an ad.
On a second call to the Bahamas, after a few minutes, the other person went silent. I ended the call and it showed an ad.
Why is this happening? Why is an ad showing when I paid for these minutes? Why is the call ending?
Long Distance calls end after a few minutes
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curt
- Active Poster
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Liptonbrisk
- Technical Support
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Re: Long Distance calls end after a few minutes
Ad Removal is independent of World Calling Credits: https://support.fongo.com/hc/articles/2 ... s-and-More.
Ads can appear even if you buy World Calling Credits and after calls end.
Regardless, with respect to calls ending early, troubleshooting right now is pointless: viewtopic.php?t=20855
Visit https://status.fongo.com/ regularly.
Once everything appears to be normal at https://status.fongo.com/, you can try again. Ensure your smartphone has a strong Wi-Fi signal while testing. Also ensure the person at the other end is either using a landline or has a strong cellular signal.
If calls continue to drop after the maintenance period is over and after https://status.fongo.com/ appears normal, submit a ticket: https://support.fongo.com/hc/requests/new. In the ticket, provide the brand and model of the phone used, the OS version, Fongo Mobile app version, and the phone number that you're calling. It could be a carrier issue.
Ads can appear even if you buy World Calling Credits and after calls end.
Regardless, with respect to calls ending early, troubleshooting right now is pointless: viewtopic.php?t=20855
Visit https://status.fongo.com/ regularly.
Once everything appears to be normal at https://status.fongo.com/, you can try again. Ensure your smartphone has a strong Wi-Fi signal while testing. Also ensure the person at the other end is either using a landline or has a strong cellular signal.
If calls continue to drop after the maintenance period is over and after https://status.fongo.com/ appears normal, submit a ticket: https://support.fongo.com/hc/requests/new. In the ticket, provide the brand and model of the phone used, the OS version, Fongo Mobile app version, and the phone number that you're calling. It could be a carrier issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.