Fongo can't find my port-in requests

[mj@Fongo]

I have the same issue as the diabetic individual experiencing port-in inconveniences.

I placed a mobile cellular number port-in request on the evening of Sunday 11th of January 2026 for myself and one for my wife on Monday 12th of January 2026 morning around 9am. Both are postpaid and registered under the same account number, under my name with Fido. Immediately after the order we both received an order confirmation by email. I followed up Monday the 12th of January 2026 with a detailed support ticket of each of our Fongo accounts, the numbers we requested porting-in, and asking Fongo whether the information entered in the forms was ok and if there was anything more I could do to facilitate the port-in process. I received a response from the support team on Tuesday 13th of January 2026, but the response stated that no number port-in-orders were received on their end. I promptly responded that I have had attached the order confirmation email screenshots for both orders and that I needed these port-ins urgently for travel purposes.
Although I'm not diabetic, I'm starting to become anxious because my wife and I are due to travel abroad in a couple of weeks for a significant period of time. I really need this resolved for us before our departure. I can't really afford any technical drawbacks.

Any help, suggestions please? I feel helpless and all I can do now is wait for either a port-out authorization text message from my current provider or a follow up from the Fongo support team.

Thanks in advance.

[Liptonbrisk]

Hello,

Your issue differs insofar as the Fongo support response claims to not be able to locate your port-in orders. Consequently, I have created your own thread.

Please note that I don't work for Fongo.


I did try to contact someone with your ticket number that you provided in your private message (PM) to me. I received a response. I sent you a PM for what was requested: "[Please] provide [both] ticket numbers for the port-in requests, themselves."