HT801 Viewer, User & Admin loging not working

[Moondy]

Hi,

Starting a month or two ago (since Dec 2025), I cannot log in into my Fongo adapter HT801 for all three access modes: Viewer, User &r Admin. I have a Fongo Home phone account with HT801 adapter and I use to log in to have access to both User & admin account in the past. I did follow all the steps: Full reset then tried all three access types w/o success (admin/admin; user/123; viewer/viewer) none works. Any idea why ?

[Liptonbrisk]

Fongo Home Phone HT-801s are provisioned or managed by Fongo, and provisioning can change or override local web UI access (so a reset/reboot can result in the ATA re-provisioning and restricting UI access). Another possibility is that Fongo may have pushed a new firmware version to the ATA that locks out access. In other words, it's possible the intention is to lock out users. As I'm not a Fongo Home Phone user, I'm unable to confirm if changes were made (and I don't work for Fongo).

You can contact Fongo and ask: https://support.fongo.com/hc/requests/new.

With unlocked HT-801s (Fongo Home phone's ATA are locked to the provisioning server), you login by following these steps:
a) Dial ***
b) Then dial 02
c) Enter the IP address you hear into a web browser.
d) Login to your ATA.

Default login password is admin.

You can also try a different web browser (and clearing cache/cookies) to see if that makes any difference.
--
(General Info)
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Fongo support tickets can be submitted at
https://support.fongo.com/hc/requests/new.

You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, these accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond
on the these user-to-user forums.

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage", ticket response time can take up to a week.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.