no outgoing & incoming calls

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jollymolly
Just Passing Thru
Posts: 2
Joined: 07/23/2010
Computer OS: Vista
Router: Belkin

no outgoing & incoming calls

Post by jollymolly »

i have been using freephoneline for a long time. i reinstalled windows few days ago. now i installed freephoneline softphone on my pc again. but when i try to call any number i get message "failed". i cant even receive any call.
plz help
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bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: no outgoing & incoming calls

Post by bridonca »

You would ether have to make an exception on your windows firewall, or better yet, disable the Windows firewall, because you are already behind a router, and the Windows firewall is worse than useless. I have never had good luck with Belkin routers, they are awful to deal with.
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Funkytown
Technical Support
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: no outgoing & incoming calls

Post by Funkytown »

jollymolly wrote:i have been using freephoneline for a long time. i reinstalled windows few days ago. now i installed freephoneline softphone on my pc again. but when i try to call any number i get message "failed". i cant even receive any call.
plz help
reboot your computer can be another solution and make sure in your router that upnp is enabled