can make calls to France but not to Brussels, Belgium

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vonth
One Hit Wonder
Posts: 1
Joined: 05/01/2011
SIP Device Name: Grandstream HT-286 ATA
ISP Name: Teksavvy - cable

can make calls to France but not to Brussels, Belgium

Post by vonth »

I couldn't make any calls to Brussels, Belgium. It was either a busy tone or a voice message "this account is current in use". I had, however, no problems with calls to Toulouse or Paris, France. Please note that I did follow dial protocol, i.e. 011-32-x-xxxxxxxx, and surely have money in my account. Please help!
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: can make calls to France but not to Brussels, Belgium

Post by FONGO_kris »

vonth, how many devices did you have registered at that time? Could your software phone have also been active? Please pm me your number and I'll look into it asap.
Kris
Logistics & International Purchasing | Fongo
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