Calling 780 from 514

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BUGGSY
Just Passing Thru
Posts: 4
Joined: 03/06/2011
SIP Device Name: Linksys PAP2
Firmware Version: 3.1.22(LS)
ISP Name: Acanac
Computer OS: Windows XP
Router: DLink CWBR2310

Calling 780 from 514

Post by BUGGSY »

Hello, I have a 514 number (Montreal) and I trie to call 780 705 **** (Edmonton). The system told that my account balance is insufficient. I tried with another 780 number and it worked. It is really bizarre.

Can someone exlpain to me, what would be the problem.

Thank you!

Edit. Probably this topic is not on the right place.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Calling 780 from 514

Post by Jake »

780-705-XXXX numbers should be free. I take it you tried this number a few times and it failed each time.

If so, message the number to Admin (Kris) and he usually looks into it pretty quick. Looking on the free calling guide would suggest there should be no charge to call it though.
BUGGSY
Just Passing Thru
Posts: 4
Joined: 03/06/2011
SIP Device Name: Linksys PAP2
Firmware Version: 3.1.22(LS)
ISP Name: Acanac
Computer OS: Windows XP
Router: DLink CWBR2310

Re: Calling 780 from 514

Post by BUGGSY »

Thank you for your response.