Unable to call out, incoming calls work fine

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fuzzmania
Just Passing Thru
Posts: 7
Joined: 09/04/2011
SIP Device Name: Asterisk
ISP Name: Telus
Computer OS: Win 7
Router: Actiontech V1000H

Unable to call out, incoming calls work fine

Post by fuzzmania »

Hello, I just noticed trying to make calls using my freephoneline SIP account is returning
-- Got SIP response 500 "Server internal error (TM)" back from 208.65.240.142:5060

Incoming calls are working fine,
using the application also works fine making calls.

I haven't changed any settings in my configurations and it was working previously, not sure if theres any issues on the SIP server?
User avatar
lauren
Site Moderator
Posts: 63
Joined: 08/18/2011
SIP Device Name: Softphone
ISP Name: Fibernetics
Computer OS: Windows 7

Re: Unable to call out, incoming calls work fine

Post by lauren »

We are not having any issues with the SIP server at this time. Was there a recent power outage or something on your premises? Have you tried to do a power cycle by unplugging the ATA and modem/router to see if that does anything beneficial? I would also suggest to try to reconfigure your ATA device. It could also be a firewall setting on the modem and/or router. If you have more information and need further assistance, I would suggest to call our toll free number or you can send me a personal message with as much detail as you can so I can help you. Thanks!!
Lauren D
Dispatch Coordinator