Incoming call logs

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TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Incoming call logs

Post by TheHardy »

Just noticed now that for some reason, incoming calls to my softphone do NOT seem to show up in my online call log anymore! Even missed calls and calls where the calling party did NOT leave a voicemail used to show up in this log. For some reason, they seem not to be doing so any longer!

As we all know, the softphone is a little buggy, and if for some reason it CRASHES or LOCKS up during an incoming call, there is no way to find out what that calling number was (as of course, the incoming CALLER ID is broken!). When crashing/locking, the software's call log does NOT show the call either, so the only fall back would be the online call log ... which is now empty!!

Any insight? FPL-Steve/Kris???

Thanks!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Damnit

Post by TheHardy »

Okay, it happened 3x today that the FPL softphone either froze up or crashed during an incoming call where I was unable to retrieve any caller ID information. This is extremely frustrating to me as I am currently looking for work, and using the FPL # as a means of contact!

Each of the three times I was doing something else on my machine (perusing ads, sending emails, etc) and when I hit accept on the pop up, everything sorta froze up. As I have stated before, I know the app is somewhat persnickity and if I am making outbound calls, I reboot and make sure that there is no other software generally running -- however, I do not have this luxury with INCOMING calls as I never really know when they are going to be coming IN! (Obvious)

So this latest little twist where the online call log shows NOTHING of the call, and the crapped software of course does not show it is really something of a P.I.T.A.

I have since uninstalled and reinstalled both the softphone and JAVA so hopefully the next incoming call will be OK ... fingers crossed.

Steve? Any magic on your end, even if MY online call logs are blank for these calls???

Thanks....
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Incoming call logs

Post by FONGO_steve »

If you remember the exact date/time of the calls, I can check our end and see if anything shows up.

Has this happened again since the reinstallation?
Steve
Fongo
Development Support Specialist.
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