There's a reason I have an answering machine

[pete_fpl]

Today I received a call from Fibernetics, parent company of Freephoneline correct? Well, I was sleeping, and by the time I got and reached the phone, the machine recording went off and the person hung up.

1. I'm not sure why they called to begin with, I'm pretty sure my address is verified already.
2. The machine says "leave a message" for a reason. Leave a message, then I can call back. Simple.

That's all

[TheHardy]

1) Did you have any interaction with them in the recent weeks, calling tech support or a billing inquiry or anything at all like that where they might be following up?

2) If it was a telemarketing type call (which they are allowed to do, as per the terms and services, because you DO have an existing agreement with them, so it is not an UNsolicited call), then they only achieve result metrics for live calls where they can 'plead their case'. If, like most call centres (and I don't know if it was from a 'call centre' or not, they get paid FAR more for live calls rather than ones where it hits no answer or voicemail. Therefore, to make both quota and profit, the odds are better to just bail on the call and place one to another number.

True but annoying. That is the way that the world has gone these days, not quite as personal as it used to be. Even though I am 'old school' and have taken the time to respond to this, I must admit that at times I am guilty of not leaving messages when I hit someone's voicemail. Usually by the 2nd time I call them back though, if I have not gotten them, I will leave a message. Then again, I am a 'person' and not a business, so I feel that I can play by a different set of rules anyways.

[pete_fpl]

1) Did you have any interaction with them in the recent weeks, calling tech support or a billing inquiry or anything at all like that where they might be following up?

2) If it was a telemarketing type call (which they are allowed to do, as per the terms and services, because you DO have an existing agreement with them, so it is not an UNsolicited call), then they only achieve result metrics for live calls where they can 'plead their case'. If, like most call centres (and I don't know if it was from a 'call centre' or not, they get paid FAR more for live calls rather than ones where it hits no answer or voicemail. Therefore, to make both quota and profit, the odds are better to just bail on the call and place one to another number.

True but annoying. That is the way that the world has gone these days, not quite as personal as it used to be. Even though I am 'old school' and have taken the time to respond to this, I must admit that at times I am guilty of not leaving messages when I hit someone's voicemail. Usually by the 2nd time I call them back though, if I have not gotten them, I will leave a message. Then again, I am a 'person' and not a business, so I feel that I can play by a different set of rules anyways.

1. Nope. Haven't talked to anyone since August, when I was having some issues when purchasing the sip info.

2. Ya I read another thread about calls from the company and understand the TOS, so it could have been a sales call. When a company calls me I usually gets voice messages if I don't pick up so just used to that I just don't want the call to be something important and fine out one day my # was disconnected because I didn't pick up or call back.

I actually don't leave messages either hehe Unless it's useful information (where to meet up or whatnot) The people I call have caller id so they'll see I called, if they wanna talk they call me back

[TheHardy]

I actually don't leave messages either hehe Unless it's useful information (where to meet up or whatnot) The people I call have caller id so they'll see I called, if they wanna talk they call me back

Therein lies the flaw. I suppose that we have different expectations of what a business should or shouldn't do, compared to individuals. To that end, and because I am old school, I'll usually leave the "Hi, it's me, nothing important, just checking in" style of message just because.

To the end of your number being pulled, I think that only the people using it for FREE (such as myself) have to worry about that -- once you PURCHASE (IE enter into a business agreement with FPL) your config file, or port in, your number is your number. For the rest of us, I believe that there is a certain amount of time wherein the account/number must be logged into and/or actively used to place or receive calls for it to remain active.

**EDIT** Went back to the ToS, and I believe that the "time out" for an account to be deemed inactive and the number returned to FPL for potential reassignment is 90 days, with a warning email (or some other communication) after 60.

[FONGO_steve]

We do periodically call customers for things like customer satisfaction surveys, to inform about new products, etc. Depending on the nature of what they were calling about, the agent may not necessarily leave a message.