Planned Maintenance - Oct 28, 2011. 2AM-4AM EST.

[FONGO_steve]

freephoneline will be performing some planned network and infrastructure upgrades in the early hours of October 28th. This will happen between the hours of 2AM - 4AM. During this time there may be some momentary interruptions in portions of the freephoneline voice services.

Thank you for your understanding and co-operation as we continue to grow as Canada's #1 free VoIP provider!

[Joanne]

Hi Steve,

Will this maintenance window restore the call logs? I seem to have lost all call logs prior to October 26th.

Thanks,
Joanne

[FONGO_steve]

Hi Joanne,
I'm unsure if the call log restoration is part of the exact work being done tonight, but that is a high item on the list of our developers and should be done very soon as well.

[fmdream]

My Call forward Not avaliable is not working since 28th Oct Morning eventhough it was working on 27th Oct, All my calls are going directly into my VM instead of Followme Number

[FONGO_steve]

My Call forward Not avaliable is not working since 28th Oct Morning eventhough it was working on 27th Oct, All my calls are going directly into my VM instead of Followme Number

can you please PM me your details?

Thanks

[batnyan]

My Call forward Not available is not working since 28th Oct Morning it was working on 27th Oct, All my calls are going directly into my Voice Mail instead of Follow me Number also....

[ironmikel]

Follow me not working here as well.

[FONGO_steve]

Some accounts are experiencing follow-me issues we have discovered - this issue is being worked on by our techs at present.

[FONGO_steve]

The follow-me issue should now be resolved - if you are experiencing any further issues with this please PM me your account details.

[raymondsiu]

Incoming caller ID is not functional since upgrade.

[dcondense]

30 Oct, incoming caller ID is still not working properly since upgrading.

[FONGO_steve]

Can one of the above posters please PM me the details of a call with failed incoming caller ID? So far this has not been reported by anyone else, so I'd like to focus on your accounts specifically to see if it's related or unrelated.

[johnfreephone]

Hi Steve, recently I got problem with sending my phone ID out. If I call someone who have ID display function or call my cellphone. sometimes, my phone No. can be displayed. sometimes, can not. I will PM you my account information. Could you please have a look for me.
Right now, most people will not pick up phone without ID display. They think it's a cold call for sale somthing.
Thanks a lot.

[tigerking]

After the recent upgrade on Oct 28, 2011, is there anyone in Vancouver experienced choppy voice qaulity during 8:00 p.m. to 12:00 a.m. PST?

I was experienced choppy voice quality in the last week after this upgrade on my FPL phone running on a Grandstream ATA286. I used FPL service for years and never have this experience before.

The problem happen from 8:00 p.m. to 12:00 a.m. PST every night but it is alway good during the day time.

I can hear other side clearly but the other side lost some of my words occassionly and sometime lost a second.

I tried to use the softphone on my computer using other FPL number, but getting the same problem.

I tried to use the Magic Jack on the same computer and the voice is crystal clear.

I tried to use my AIC ATA (on my residential main line) to the same internet connection and the voice is crystal clear.

I ran the speedtest on my internet and it was showing 50ms round trip delay, 350K plus uplink speed and 16Mbps download speed which is fairly good for VoIP. I am on Shaw High Speed Internet.

I therefore quit sure that the problem is not in my internet access as I have no problem with my other VoIP devices using other VoIP service providers no matter they are in my computer or another ATA.

I suspected there would be some resource issues on FPL VoIP server during the peak hour from 8:00 p.m. to 12:00 a.m. that make it not able to handle the volume of call paths simultaneously in good QOS.

Would FPL do an investigation see if there is a resource problem after the upgrade?

[johnfreephone]

Hi Steve, recently I got problem with sending my phone ID out. If I call someone who have ID display function or call my cellphone. sometimes, my phone No. can be displayed. sometimes, can not. I will PM you my account information. Could you please have a look for me.
Right now, most people will not pick up phone without ID display. They think it's a cold call for sale somthing.
Thanks a lot.

Hi Steve,

I just got a call without call ID. please check your PM.

Thanks

John

[tguy888]

Good morning Steve,

I have the same problems as "tigerking" since starting on Sunday (13 Nov). I am in Ottawa and the problem will be starting areoung 7:00pm to midnight. The call will have few sec silent and comimg back. The sound was very choppy. I am using the Linksys PAP2T-NA and I do not have problems like that before. Please let me know what should I check and the internet speed no problem on my side either.

REgards,
Arthur