Grandma can't call us:(

[muck]

Just got the freephone setup on PAP2T ATA, and though it was a struggle to program my own ATA I finally got it to work. It seems I can receive calls to my newly migrated prior home phone # from everyone (I think) who calls except Grandma who lives 4 doors up the road and uses Telus on their optic service. Is there a known issue with optic telus users not being able to call us PPL users?

Curious

[bridonca]

There is a chance Telus did not update their NPA database, or forgot to add that freephoneline exchange. A nice call to telus might do the job

[muck]

Update...It seems another friend can't reach me either and he's on Primus (my former provider). They just get a message stating my number is not in service. I wonder if it has something to do with Freephoneline migrating my home # first, and then my cancelling my Primus account a few days later, that has my newly migrated # in limbo with some providers?


Weird.

[FONGO_kris]

Carriers usually have 24 hours to remove the number completely from their switch when you port out, and most certainly should be done once the account is canceled. We have had instances where a carrier who shall not be named had neglected to remove the ported TN from their switch for 23 days, resulting in all calls from said carrier to route to their NIS (Not In Service) message, and all calls originating from our network to go through intermittently.