Voice Mail not working

[hybridatl]

When somebody calls me and I don't answer, they here "this account number does not exist", and they were hang up.

When I dial *98 to check voicemail, it asks me for account number. I key in my phone number, and it tells me "this account number does not exist"

How to get voicemail work? And how to send voicemail to my email? I don't find any where to set it up.

Thank you.

[FONGO_steve]

This sounds like one you'll want to contact our support team for as they'll need to check that the voicemail was correct setup upon account creation. Alternatively, you may also wish to PM me your account details and I can check too.

[TheHardy]

When somebody calls me and I don't answer, they here "this account number does not exist", and they were hang up.

When I dial *98 to check voicemail, it asks me for account number. I key in my phone number, and it tells me "this account number does not exist"

How to get voicemail work? And how to send voicemail to my email? I don't find any where to set it up.

Thank you.

As Steve said, something is BROKEN and needs intervention from the FPL side of things --- quickest way is to call in to the customer support telephone number.

Once THAT is fixed, you can use the webportal to log into your account and under AppSettings-->VoiceMail Settings --- there is an option, 2nd box down "Voicemail forwarding email" .... kick the tires on that ...