[resolved] 911* Verification Help.

[Treegrow]

Received a voicemail from FPL.ca on my cellphone today asking me to verify my 911* info.
The voicemail has a return number 1-866-515-5550 to verify which I called but got "Number cannot be dialed please hang up and try again".
Well I tried a second time from my cellphone which is Virgin Mobile and same thing "Number cannot be dialed please hang up and try again".

So I called with the FPL.ca Softphone and mentioned to the CS rep that this call was to verify my 911* info.
The CS rep asked for my cell phone # which I provided then was told that the number provided does not exsist on the server.
I then mentioned the verification was for a Free Phone line/number not my cellphone and provided him with the FPL.ca #.
He then replied "ok" and hung up with no reply or return call.

Just wondering if it got verified or will I get disconnected?

P.S.
I did hit the Update Box for the 911* info in my Account Home Page and it said: "information updated successfully"....hope this helps.

Thank's for your time.

[TheHardy]

The phone number 866-515-5550 is legit, and is indeed FPL's customer support #. They usually do call the # you input during the registration process to verify the 911 information. I find it odd that you were unable to call back to that # from your other phones. What was the first one, a landline, or another VOIP line? You mention the 2nd was a VirginMobile mobile ... was your dial string 10 or 11 digits when calling from the cellphone? IE: leading 1- ... if you were dialing off incoming CID, it may have shown 10D and failed ...

That is the only thing I can think of as a cause for that.

As for just getting hung up on, that is truly odd that you would get no feedback from the rep.

I do not think that accounts get randomly de-activated, especially if you did call in. You can try to PM "FPL-Steve" here on the forums, as he is the "go-to" contact person here with regards to your account. AFAIK, only unused accounts and ones with OBVIOUSLY false 911 information, as well as any that are found to be in violation of the TOS are deactivated.

Thanks for sharing your experience.

[FONGO_mike]

Hi Treegrow,

Could you please PM me your FPL number? I will try and take a look into to it to see if it is still active.

When verifying information for 911 purposes, there are repeated attmpts to reach you before an account is marked for deletion. Even then, the account is not immediately deleted, it is sent out a warning (in that you will be unable to make calls before contacting us) for a period of time before finally being deleted.

[Treegrow]

I find it odd that you were unable to call back to that # from your other phones. What was the first one, a landline, or another VOIP line? You mention the 2nd was a VirginMobile mobile ... was your dial string 10 or 11 digits when calling from the cellphone?

As for just getting hung up on, that is truly odd that you would get no feedback from the rep.

I do not think that accounts get randomly de-activated, especially if you did call in. You can try to PM "FPL-Steve" here on the forums, as he is the "go-to" contact person here with regards to your account. AFAIK, only unused accounts and ones with OBVIOUSLY false 911 information, as well as any that are found to be in violation of the TOS are deactivated.

Thanks for sharing your experience.

I found that quit strange too.
My first call was made through a Rogers Digital Home Phoneline and was I surprised when I got through with the FPL.ca Softphone.

CS was okay until I got hung up on.
Waited for about an hour for a response but received nothing, so I decided to try on the forums before making a return call.

Thanks for all the info Hardy it really helps put my mind at ease.

PM'd you already Mike......Thanks.

[FONGO_mike]

Treegrow,

I think you may have sent it to the wrong person, i have not received any messages yet

[Treegrow]

Treegrow,

I think you may have sent it to the wrong person, i have not received any messages yet

Strange,I was logged in and selected the email tab in your profile and I even received a copy in my email.

I pm'd you again anyways.

Here is my FPL.ca number in case the second pm dont' go through 1-613-xxx-xxxx.

Thank's again for your help.

[FONGO_mike]

Treegrow.
Can you try again now please? Everything should be working fine now.

[TheHardy]

Errr --- Mike/Treegrow -- let's edit out that number with a few xxxx's shall we?