This call is not covered by your tariff plan

[sofianeh]

I've purchased a 5$ credit but every-time I'm trying to make international calls with the desktop app, I get this voice message "This call is not covered by your tariff plan". Calls to Canada works fine, but no way for international calls.

Any help?

[FONGO_steve]

This is something you'll want to phone or email our customer support about - someone with access to your account on our side will need to investigate further. Alternatively, you could also PM me your details but do note that I'm not a frontline support staff and may have slower response times.