Awesome customer service

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wkeleher
Just Passing Thru
Posts: 7
Joined: 10/03/2009

Awesome customer service

Post by wkeleher »

I just wanted to comment on the customer service I recently recieved.
I was having problems with my Grandstream getting it set up so a rep suggested because I was local and he knew more about the Grandstreams than any other to come to the office and he would help me out.
The afternoon was spent trying to get it working to no avail. Not many places would do what you did for me.
I won't say who you are but I am sure it's known amongst the rep's. I just want to say THANK YOU for all your assistance and the phone is working without a hitch.
Thanks FreePhoneLine and especially the rep that spent his Saturday helping me out.
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Awesome customer service

Post by FONGO_kris »

Thank you very much for this positive response, I've emailed the rep who helped you with this as well. It was awesome of him to take the time to do this for you.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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