Not enough credit
-
Colorwolf
- Just Passing Thru
- Posts: 8
- Joined: 01/22/2010
- SIP Device Name: Linksys PAP2
- Firmware Version: 3.1.15(LS)
- ISP Name: Rogers Cable
- Computer OS: Window XP
Not enough credit
Need help. My phone was working fine for two years but all of a sudden I"m getting message you do not have enough credit for this call. I'm making a local call to my cell phone. Now I can't dial in or out.
-
FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Not enough credit
Hi Colorwolf,
What city is your phone in? It is possible with the recent up dates, that the area it is in is no longer considered a free calling zone.
What city is your phone in? It is possible with the recent up dates, that the area it is in is no longer considered a free calling zone.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
-
TheHardy
- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: Not enough credit
As Mike states, what are the first 6-digits of the number you are trying to call? Leave off the last 4 for personal security, and either a fongo-rep or one of us forum-ers can see what we can deduce for you!Colorwolf wrote:Need help. My phone was working fine for two years but all of a sudden I"m getting message you do not have enough credit for this call. I'm making a local call to my cell phone. Now I can't dial in or out.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
-
Colorwolf
- Just Passing Thru
- Posts: 8
- Joined: 01/22/2010
- SIP Device Name: Linksys PAP2
- Firmware Version: 3.1.15(LS)
- ISP Name: Rogers Cable
- Computer OS: Window XP
Re: Not enough credit
I'm in Markham, Ontario and my voip # 416-623-####. I"m tried calling 416-299-#### and 647-281-#### but nothing seems to work. It was working perfectly but it all stop this Thursday night. I can not make calls out or receive any calls in.
-
TheHardy
- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: Not enough credit
All of these plug thru the RateLookUp tool at $0.00 (FREE). I did try a test call to each prefix with my account and it seems to work fine --- maybe there is a direct problem with your account.Colorwolf wrote:I'm in Markham, Ontario and my voip # 416-623-####. I"m tried calling 416-299-#### and 647-281-#### but nothing seems to work. It was working perfectly but it all stop this Thursday night. I can not make calls out or receive any calls in.
I think that the best course of action for you is to CALL into Customer Support and have them check to see if there is a problem with your account. Not sure what the issue actually is .... sorry that I cannot be of any more help further!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
-
dibsmft
- *Go-To Guy*
- Posts: 651
- Joined: 05/11/2011
- SIP Device Name: Yealink T22 (SPA3102 GS286)
- Firmware Version: 7.60.0.110
- ISP Name: Bell-Aliant DSL
- Computer OS: Linux Mint
- Router: Speedstream 6520
- Smartphone Model: Google Nexus 5
- Android Version: 3.2.1
- Location: St. John's NL
Re: Not enough credit
One thing that you can do is go on line to the web site for your service, log in to your account and check the call log for the calls that you have attempted. The records might give you a clue about what is happening.