Hello,
I have windows 7 64 bit and I have the desktop application running. All I can do is call my voicemail but then I can't press any key. My number is showing and I can click on Call and End, they work but the numbers don't.
How do i fix this problem?
Some keys don't work
-
theregdunlop
- Just Passing Thru
- Posts: 5
- Joined: 05/04/2012
- ISP Name: Telus DSL 25mb
- Computer OS: Windows 7 64bit
- Router: Siemens 567
Re: Some keys don't work
Same problem.
-
FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: Some keys don't work
Hey Everyone,
We have been looking into this and testing on it. We have been able to duplicate this issue. Dell Voice is currently looking into this to see about writting a patch for it.In the mean time, we do have a run around for it, so that you can get your dial pad working again. This issue appears to be on 32bit systems (running 32 bit Java) and 64bit that have uses 32 and 64 bit java that have the latest Java updates. If you follow this link, and go back to version 29 (for the 32 bit), the dial pad should start working for you again.
http://www.oracle.com/technetwork/java/ ... 19409.html
And go back to version 29, the dial pad should start working for you again.
We have been looking into this and testing on it. We have been able to duplicate this issue. Dell Voice is currently looking into this to see about writting a patch for it.In the mean time, we do have a run around for it, so that you can get your dial pad working again. This issue appears to be on 32bit systems (running 32 bit Java) and 64bit that have uses 32 and 64 bit java that have the latest Java updates. If you follow this link, and go back to version 29 (for the 32 bit), the dial pad should start working for you again.
http://www.oracle.com/technetwork/java/ ... 19409.html
And go back to version 29, the dial pad should start working for you again.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.